Store Captain

To support the Area Manager Ultimate accountability for the development the store team the operational efficiency and results To ensure that the store operates efficiently - through effective leadership and development of the team - provides a positive shopping experience and meets its sales and profit goals by acting as a CUSTOMER CHAMPION LEADER of PEOPLE CUSTODIAN OF PROCESS EXCELLENCE OWNER of FINANCIAL PERFORMANCEResponsibilities

Acts as a customer champion and ambassador - to ensure delivery of customer excellence across all areas of the store Analyses and assesses customer behavior and trends including customer metrics and competitor challenges etc and takes timely action to achieve optimal performance Pro-actively seeks customer feedback and promotes customer loyalty constantly driving customer loyalty initiatives and continual improvement of the customer experience Personally engages to ensure that customer complaints and disputes are minimized and where encountered are effectively resolved in an appropriate timely and customer friendly manner Guarantees a safe environment excellent operational standards and a great service culture for all customers staff visitors and public Accountable for excellence in service and customer experience

Acts as an inspirational leader communicator and role model - to ensure that we remain a best place to work where all employees and business partners matter Leads from the front ensuring consistency of strong leadership presence with a strong emphasis on clarity of communication staff engagement and direction Ensures development plan implementation for all team members ensuring individual skills competence capability and career growth support the building of a strong efficient and winning team Ensures that all team-members are appropriately and timely trained coached appraised and performance managed - establishing sustainable performance Is a role model for leadership behavior including identifying the potential leaders of tomorrow guiding and mentoring to establish strong succession planning Accountable for all staff performance and welfare

Acts as the ultimate custodian of process compliance and excellence - to ensure that all store routines processes and activities are compliant with company and regulatory standards Ensures efficient store process and workflow establishing optimum staff productivity and retail standards aligning all in-store activities within the store team head office teams and external business partners Adopts company prescribed use of IT and databases e g Bayan to enable timely and effective business processing and analysis especially relating to customer transactions merchandise auditing work force planning budgeting payroll etc Delivers excellent Standard Operating Procedures SOP s ensuring that the store maintains consistency of compliance to protect the company reputation and profit Carefully checks and validates all regulatory compliance and acts decisively to correct failings and weak standards Accountable for store compliance and process excellence

Acts as the owner of financial performance - to ensure that all performance measures metrics and key performance indicators are optimal and all sales and profitability budgets achieved Passionately drives store sales and profit - to ensure delivery against various KPI s and measures including category and space performance as well as periodic and annual budgets Proactively engages with business partners Commercial Marketing Suppliers etc - to deliver the required income and net profit Manages salary costs - to ensure effective alignment with trading calendar actual sales and budget Diligently minimizes costs losses and risk to financial success to ensure that shrinkage waste and controllable expenses etc are within budget Accountable for store financial success

Note The principal accountabilities listed above are an illustrative list and not an exhaustive list retail roles require flexibility and you will be required to comply with any reasonable business demand and management request Responsibilities are also subject to change

Bachelor degree in business or equivalent

• Minimum of 3-5 years relevant experience in store operations with large-scale retail FMCG organization
• Saudi Arabian Gulf experience is an advantage

Results-driven with a strong focus on achieving operational goals sales targets and customer satisfaction…