Senior Salesforce Program Manager

Senior Program Manager-Salesforce KSA

At Horizontal Digital, we hold ourselves to one key belief:

You're only as good as your worst customer experience.

This mindset drives our digital consultancy to think beyond the easy answers and create transformative digital experiences that solve complex business problems for global enterprises.

We combine strategy, data, design, and technology to deliver meaningful outcomes that help our clients unlock the full value of their digital platforms.

Our culture is driven by these values:

Lock Arms
We build strong relationships with our clients and colleagues, collaborating across disciplines to deliver exceptional outcomes.

Show Hustle
We proactively identify opportunities, take ownership, and execute with urgency and accountability.

Embrace Change
We continuously adapt to evolving technologies and business needs, always looking ahead to what's next.

Elevate Empathy
We listen first and seek to deeply understand our clients' challenges before proposing solutions.

Never Settle
We challenge assumptions and continuously push for better ideas and stronger outcomes,

We are seeking a Senior Program Manager
- Salesforce to lead complex Salesforce transformation programs across multiple clients and projects in the KSA region.

This role is responsible for ensuring that Salesforce engagements deliver measurable business value, predictable delivery outcomes, and strong commercial performance.

You will oversee multiple Salesforce programs, mentor Project Managers, and work closely with practice leadership, architects, and client stakeholders to ensure successful program execution and long-term account growth.

This role reports to the Salesforce Practice Leader-EMEA and plays a key role in strengthening Horizontal's consulting-led delivery model.

• Oversee multiple Salesforce transformation programs, ensuring delivery aligns with client objectives, timelines, and contractual commitments.
• Establish strong program governance, including executive reporting, risk management, and delivery health monitoring.
• Ensure projects consistently deliver tangible business value and customer outcomes, not just technical deliverables.
• Lead issue resolution and escalation management for complex or high-visibility programs.

• Own program financial performance including revenue realization, margin protection, and cost management.
• Monitor program budgets and proactively address risks related to scope, timelines, or commercial performance.
• Ensure disciplined change control and scope management across all engagements.
• Provide accurate revenue forecasts and delivery health insights to practice leadership.

• Act as a trusted advisor to senior client stakeholders, ensuring programs align with broader business and digital transformation goals.
• Identify opportunities for account growth, innovation initiatives, and additional Salesforce capabilities.
• Support sales and pre-sales activities including proposal development, delivery planning, and estimation.

• Lead, mentor, and develop Salesforce Project Managers and delivery teams.
• Foster a culture of transparency, accountability, and continuous improvement within the delivery organization.
• Work with practice leadership to strengthen delivery standards, tools, and governance frameworks.

• Ensure delivery teams follow best practices across Agile delivery, program governance, and quality assurance.
• Partner with solution architects and functional leaders to align business objectives with technical implementation strategies.
• Continuously improve delivery processes, resource models, and delivery…