Senior Manager - Communications Consultancy

Company description

Founded in 1926, Publicis Groupe is the most valuable agency holding company in the world. Through the Power of One, we are uniquely positioned to help clients unlock growth through the intersection of data, creativity, media and technology. The Groupe enjoys a thriving presence in the Middle East fuelled by the region’s best talent, world-class agency brands and an enviable portfolio of clients.

Our talent-first mindset not only drives our business, but it also guides our entire belief system. We believe in transformation, of our industry, of our clients and of our people. We are organised across four solution hubs:
Publicis Communications, comprised of Leo Burnett, Publicis ME, Saatchi & Saatchi and MSL;
Publicis Media, comprised of Digitas, Spark Foundry, Starcom and Zenith, Publicis Sapient, our digital business transformation partner and Epsilon, which lies at the core of the Groupe, providing personalised experiences  Middle East is headquartered in Dubai, UAE, with a presence in key markets across the region such as Saudi Arabia, Lebanon, Egypt, Jordan and Qatar.

Manage day-to-day client relationships and communications between the agency and existing clients.

Support the Associate Business Director / Business Director in developing and delivering effective communication strategies aligned with clients’ business objectives and marketing requirements.

Collaborate with cross-functional teams (within the agency and/or the group) across multiple clients and projects in a fast-paced environment to ensure cohesive and efficient campaign execution.

Closely monitor communication trends and oversee competitive audits and reporting.

Identify new business opportunities within existing client accounts while managing allocated resource teams.

Supervise, inspire, and mentor executive team members.

• Strong understanding of the advertising, social media, and media industries, and the role of communication strategy within them.
• Maintain a strong understanding of clients’ businesses (industry, market, products) and their competitors, and translate key learnings into strategic insights.
• Build and maintain excellent day-to-day client relationships while identifying and fostering consulting opportunities whenever possible.
• In-depth knowledge of agency capabilities, processes, and tools.
• Develop structured recommendations and presentations.
• Closely monitor communication trends and industry developments; lead business updates and competitive audits/reports.
• Strong tactical understanding of all major social media platforms and best practices.
• Proficient in using AI tools for operational, strategic, and creative solutions.

• Manage day-to-day relationships with internal and external teams.
• Ensure all key supporting assets are consistently up to date and driving productive outcomes, including agendas and contact reports delivered on time with clear key deliverables, while ensuring those deliverables are executed within agreed timelines.
• Lead and facilitate team status meetings to align internal and external stakeholders on project priorities, objectives, and goals.
• Manage expectations, timelines, and quality standards, securing alignment from clients and team members with strong attention to detail.
• Demonstrate ownership and confident management of multiple projects across multiple clients, markets, and internal stakeholders.
• Consistently exceed client expectations and ensure the KPIs for each project are achieved.
• Collaborate closely with teams across Traffic, Strategy, Content Marketing, Creative, Production, Development, and more to deliver high-quality work.
• Maintain a strong understanding of the production ecosystem, including milestones and requirements.
• Effectively manage multiple stakeholders across various clients and markets under the guidance of your Business Lead, Business Director, or Associate Business Director.

• Take full ownership of every job assigned to you, ensuring that all work is measured against client requirements, agreed strategy, and brand guidelines.
• Demonstrate logical…