Technical Service Operations GM

Abdul Latif Jameel comprises diversified businesses with deep roots in the Middle East, North Africa, and Turkey (MENAT region). Strong networks and long-established relationships make us a powerful partner, opening doors for those who want to do business in the region.

Our businesses represent some of the world’s leading brands, earning us their trust and building long-lasting and mutually beneficial relationships. Our commitment to anticipate and support our partners’ needs has driven our success.

From our modest beginnings 75 years ago as a small trading business and then a Toyota distributorship in Jeddah, Saudi Arabia, we have established an extensive operations infrastructure, built the largest vehicle distribution network in Saudi Arabia, and, along the way, we have accumulated comprehensive automotive expertise throughout the region.

Applying our vast experience in the automotive sector, we’ve used our expertise and operations infrastructure to diversify into new sectors that contribute to the ‘infrastructure of life’ in the MENAT region.

General supervision over warranty technical operation

General Authority over vendors and subordinates

Responsible in proper implementation of Early Detection & Early Resolution (EDER) Activities by ensuring all field concerns reflected to manufacturers and contributing to overall customer satisfaction by providing timely, precisely and accurately assistance on technical issues to service outlets

Speed of communicating new technical problems to manufacturer till fixing it permanently

Speed and quality of technical supports to service centers

Speed and quality of launching of service/ recall campaigns

10 days, fixing is controlled by TMC and depends in problem criteria

< 4 hours, quality > 95%

Communicating campaign information with MOCI within 10 days of receiving, launching depends on TMC parts supply, quality 100%

Improve/ maintain smooth system for gathering technical data from field

Supervise Product Managers to investigate high occur. tech. problems

Communicate/ Follow up Top Technical Problems with TMC

Responsible on proper implementation of service / recall Campaign

Ensure introducing high quality product to market

Handling serious customers technical complaints related to product

Field Technical Report (FTR) data analysis and review unusual pattern of warranty claims

Parts demands data analysis for recall campaigns

Ensuring achieving the targets for FTR's Quality, Quantity and Speeds

Participating in Conformity/ Suitability tests, POD, POE and other product quality activities

The job has a direct impact over proper implementation of Early detection & early resolution activities

The job has a direct impact over Issuing high quality Market Product Reports

The job has an indirect impact in customer satisfaction

The job holder has authority to
** escalate
* * a technical action for customer related complaints

The job holder has the freedom in investigating high occurring technical problems

The job holder has a crucial strategic role in achieving the targets for FTR's Quality, Quantity and Speeds

The job holder is decisively extend a full effort in organizing quality services with manufactures

The job holder relentlessly ensures the proper implementation of service and recall Campaign

Bachelor’s Degree in Mechanical Engineering

10 years in automotive industry with managerial experience

Computer…