Fashion Consultant - FARM Rio; Jawharat

Company Overview

Chalhoub Group has been a partner and creator of luxury experiences in the Middle East for more than seven decades. The Group is a hybrid luxury retailer with a portfolio of over 10 owned brands and expertise across more than 400 international names in luxury fashion, beauty, jewellery, watches, eyewear and art de vivre. It operates 950+ stores, online platforms and mobile apps, and drives innovation through its Greenhouse, an innovation hub and accelerator.

• Achieve individual and collective sales targets while delivering exceptional Guest Experience.
• Support the implementation of CRM, CX and other key customer and people initiatives in‑store.
• Collect data on customer behaviour, top sellers and slow‑movers for business reviews.
• Drive client relationships with an omni‑channel approach.
• Provide pre‑buying feedback on products.
• Drive eNPS through people‑experience initiatives and culture.
• Ensure adherence to VM guidelines and standard operating procedures (SOPs).
• Ensure click‑and‑collect fulfills SLAs (service‑level agreements).
• Ensure customer data is properly captured in accordance with marketing requirements.
• Promote the loyalty program (MUSE) and stay up to date with app offerings.
• Support in‑store marketing events and activations.
• Keep abreast of all brand social‑media activities and campaigns.
• Drive sell‑throughs within the store.
• Support in‑store CX initiatives.
• Provide input on what’s working well and what’s not within the store.

• Minimum of 2 years of experience in a luxury fashion brand.
• Intermediate to fluent English language proficiency.

We help shape your journey through enriching experiences, learning and development opportunities, and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary. We provide a competitive benefits package, including health care, childcare education contribution, remote and flexible working policies, and exclusive employee discounts.

We invite all applicants to apply and are committed to inclusion and diversity. We ensure equal opportunity for all applicants without regard to gender, age, race, religion, national origin or disability status.