Parts Advisor Job Jeddah area,Saudi Arabia,Retail

Key Activities

Uses an understanding of the Parts Return Process for warranty to ensure parts are returned in good order and within the required time limits to ensure the Warranty claim is upheld
Recognizes obsolescent stock in line with Retailer and ADMC guidelines and brings it to the attention of the Parts Manager
Completes all relevant administration promptly and accurately e.g. updating customer records and invoicing
Ensures Technicians have the parts needed to carry out scheduled work e.g. by reserving parts for booked work and pre picking in advance to be dependable and support colleagues to deliver an outstanding customer experience
Organizes activity to minimize Technician waiting time e.g. by pre picking and delivering parts to the workshop
Takes a proactive approach to identify any recurring problems which affect the customer experience and raises these with the appropriate colleague e.g. the Parts Manager
Supports projects to deliver continuous improvement to ways of working
Ensures that all required parts and any additional parts and accessories are available and offered to customers and workshop staff
Ensures stock is stored carefully and in accordance with supplier and manufacturer instructions, kept secure and in saleable condition
Ensures that every opportunity is taken to sell older and slow moving parts by displaying and offering aging parts for sale
Works with the Parts Manager in maintaining and enhancing parts displays in all departments and areas of the dealership
Ensures that full payment is received for any items sold or, in the case of a credit account, that an authorized signature is obtained for all issues and returns
Converse with customers in a professional manner to enhance the reputation and standing of the franchises represented and other departments within the dealership
Keeps the Parts Manager aware of any abnormal or unexpected stock movement
Advises the Parts Manager of any breakages, damage or discrepancies noted when inspecting incoming goods
Notifies the Parts Manager of any discrepancies in stock records or physical stocks
Maintains positive and supportive relationships with all customers

Qualifications

High school diploma or equivalent; some college or technical training preferred
Previous experience in automotive parts, customer service, or a related field
Strong knowledge of automotive parts and systems
Excellent customer service and communication skills
Ability to work efficiently in a fast-paced environment
Proficiency with computer systems and software, including inventory management systems
Strong organizational skills and attention to detail
Ability to lift heavy parts and equipment as needed
Basic math skills and ability to handle cash and credit transactions
Willingness to continually learn about new products and systems