Boutique Manager

Job Purpose

To lead the OMEGA Boutique in achieving excellence in customer experience, sales performance, and brand representation. The Boutique Manager is responsible for driving business growth, leading a high‑performing team, developing long‑term client relationships, ensuring operational excellence, and maintaining the prestige, heritage, and exclusivity associated with OMEGA.

• Achieve and exceed boutique sales targets, KPIs, and profitability objectives.
• Maximize conversion rate, average transaction value (ATV), and units per transaction (UPT).
• Analyze sales reports, customer insights, and market trends to identify business opportunities.
• Develop and execute boutique action plans to drive sustainable growth.
• Monitor team performance and implement corrective actions when required.
• Ensure achievement of all commercial objectives and business targets.

• Ensure exceptional luxury customer experience across all client touchpoints.
• Promote OMEGA's heritage, innovation, craftsmanship, and storytelling standards.
• Develop and maintain relationships with VIP and high‑value clients.
• Lead clienteling initiatives to strengthen loyalty and increase repeat business.
• Oversee CRM utilization and ensure accurate client database management.
• Ensure proper after‑sales follow‑up and customer satisfaction.
• Support private appointments, client events, and customer engagement activities.

• Lead, coach, motivate, and develop the boutique team.
• Conduct regular performance reviews, coaching sessions, and development discussions.
• Ensure a culture of luxury service, accountability, and operational excellence.
• Support recruitment, onboarding, succession planning, and talent development activities.
• Build a high‑performing and collaborative team environment.
• Set individual objectives and monitor performance achievement.

• Oversee daily boutique operations including inventory management, cash handling, POS transactions, and reporting.
• Ensure compliance with company policies, security procedures, and brand standards.
• Monitor stock levels, transfers, replenishments, and inventory accuracy.
• Ensure accurate reporting and timely completion of administrative requirements.
• Guarantee compliance with boutique operating hours and team scheduling.
• Ensure the security of boutique assets, products, and confidential information.
• Resolve operational and maintenance issues in a timely manner.
• Maintain operational readiness and boutique excellence at all times.

• Ensure flawless execution of OMEGA visual merchandising guidelines.
• Maintain boutique presentation, cleanliness, and luxury atmosphere.
• Support product launches, marketing initiatives, and brand activations.
• Collaborate with Marketing and Visual Merchandising teams to maximize brand visibility.
• Ensure all boutique displays consistently reflect OMEGA global standards.

• Prepare and review boutique performance reports.
• Analyze sales trends and customer insights.
• Develop improvement initiatives and action plans.
• Provide regular business updates to management.
• Support budgeting, forecasting, and business planning activities.

• Boutique Sales Achievement (%)
• Sales Growth (%)
• Conversion Rate
• Average Transaction Value (ATV)
• Units Per Transaction (UPT)

• New Client Acquisition
• CRM Data Completeness
• Repeat Client Rate
• VIP Client Retention
• Clienteling Activity Completion

• Team Performance Achievement
• Employee Retention
• Training Completion
• Performance Review Completion

• Inventory Accuracy
• Audit Compliance Score
• Boutique Standards Compliance
• Stock Loss Prevention
• Reporting Accuracy

• Customer Satisfaction Score
• Mystery Shopper Results
• Client Complaint Resolution
• Service Quality Compliance

• Manage daily boutique operations and team activities.
• Allocate responsibilities and resources within the boutique.
• Recommend recruitment, promotion, and development actions.
• Approve operational…