Customer Development Manager-Discounters

Customer Development Manager-Discounters – Job Alert

Established in 1806 as a small soap and candle business, Colgate‑Palmolive is a global consumer products company with brands such as Colgate, Palmolive, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, Elmex, Tom’s of Maine, Sanex, Ajax, Axion, Soupline, Haci Sakir, Suavitel, PCA SKIN, EltaMD, Filorga and Hello, as well as Hill’s Science Diet and Hill’s Prescription Diet. We serve hundreds of millions of consumers worldwide across Oral Care, Personal Care, Home Care and Pet Nutrition.

Information at a Glance –

Job Title:

Customer Development Manager‑Discounters.

Travel required:

25% of time. Posting start date: 6/11/26. Hybrid.

Colgate‑Palmolive Company is a global consumer products company operating in over 200 countries. We are a caring, innovative growth company that reimagines a healthier future for people, their pets, and our planet. Guided by our core values – Caring, Inclusive, and Courageous – we foster a culture that inspires our people to achieve common goals.

Role Overview

The Customer Development Manager (CDM) for Discounters is responsible for spearheading the commercial strategy, volume growth, and profitability of the company’s portfolio within the rapidly expanding Discounter retail channel across Saudi Arabia. The role requires a unique balance of strict financial discipline and aggressive volume driving, designing tailored joint business plans that fit the high‑turnover, low‑margin, and highly competitive discounter model (e.g., Al Raya, Othaim, Panda’s, and emerging soft/hard discounters).

• Strategic Accounts Partnership: Lead the negotiation and execution of long‑term strategic customers with key discounter accounts to secure category growth, volume commitments, and optimal visibility.
• Commercial & P&L Management: Own the channel’s P&L. Optimize trade spend, manage margins, and design cost‑effective promotional frameworks suitable for price‑sensitive shoppers.
• Supply Chain & Availability Optimization: Collaborate closely with Demand Planning and Logistics teams to maintain high case‑fill rates and eliminate Out‑of‑Stock situations.
• In‑Store Execution Excellence: Manage and coach a regional team of field supervisors and merchandisers to ensure flawless implementation of planograms and share of shelf.
• Tailored Portfolio Strategy: Identify whitespace opportunities and introduce specific SKU mixes engineered exclusively for the discounter format to prevent channel conflict with hypermarkets.

• Achieve sales goals, margin and volume targets on accounts and ensure 5P execution in store.
• Optimize trade spend ROI by evaluating promotional investments and discount structures to drive high‑volume velocity while protecting net margins.
• Develop EDLP and price architecture and ROI mechanics.
• Build relationships and negotiate with store operations personnel at the store and regional level.
• Provide competition intelligence and store environment feedback to ensure appropriate tactics are employed and report to the General Manager.
• Ensure tailored plans and promotions are developed with Retail Manager and executed in accounts.

• Cascade channel strategy developed by General Manager to accounts on both qualitative (5P’s) and quantitative (sales per account, per store, per category and per SKU).
• Build and manage relationships with key players (Junior Buyers & Store Manager) at the regional and/or store level.
• Conduct negotiations as necessary (planograms, displays, promotion execution).
• Coordinate special events (store‑level sell‑in and communication, materials management in‑store) in cooperation with the Retail Marketing Team and General Manager.
• Maximize P&L account by analyzing, identifying opportunities and actionable plans.
• Prepare business reviews twice a year with CDTLs & GM to meet customers and share mutual growth opportunities.

• Regularly visit stores to identify areas of improvement.
• Coaching & giving direction to in‑store staff (merchandisers) and ensuring they are trained and updated on new products, promotions and…