Deputy Boutique Manager

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high‑end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.

• Lead and develop the boutique team with a focus on performance, inclusion and engagement.
• Oversee sales operations and ensure exceptional client experience aligned with the Cartier standards.
• Contribute to the definition and implementation of boutique strategies and activations.
• Act as the right hand of the Boutique Manager and support all aspects of operations in their absence.

• Lead, coach and grow a diverse and high‑performing team.
• Define individual objectives aligned with boutique goals and conduct regular performance reviews.
• Foster an inclusive work culture and act as a role model in all aspects of team engagement.
• Define and implement a boutique‑specific client experience strategy to strengthen loyalty and brand perception.
• Drive sales operations by setting targets, monitoring KPIs, and ensuring exceptional service delivery.
• Engage the team with clientelling tools and oversee loyalty programs and CRM actions.
• Co‑define boutique strategy with the Boutique Manager and execute operational action plans.
• Lead creative in‑store animations and activations that reflect Cartier’s singularity.
• Ensure compliance with all Maison procedures and represent the boutique across internal and external stakeholders.

• You have a minimum of 5–7 years of experience in luxury retail or a customer‑centric leadership role.
• You bring a strong background in team leadership, client service, and boutique operations.
• You hold a degree in Business, Retail Management, or a related field.
• A proactive and entrepreneurial mindset with strong creativity.
• Strong analytical and performance management skills.
• Experience working with VIP clients and high‑end luxury clientele.
• Ability to lead with empathy, communicate effectively, and drive results.
• A natural leader who inspires, motivates and unites teams around a shared vision.
• Organized, detail‑oriented and able to handle shifting priorities with grace.
• Confident in handling confidential matters and working under pressure.
• Collaborative, adaptable, and a trusted partner across all boutique functions.
• Solid understanding of retail KPIs and sales reporting.
• Excellent command of MS Office (Word, Excel, Outlook, PowerPoint) and CRM tools.

At Cartier, we are proud to employ talents from diverse backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work toward creating a workforce that represents the diversity of our clients and our communities. We offer exciting opportunities to gain experience professionally and personally in a supportive environment, which in turn inspires the Cartier creations that become icons in the world of luxury.

We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.

We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work toward creating a workforce that represents the diversity of our clients and our communities.

Quite simply, Cartier is a place like no other. Welcome to our Maison!