Sales Executive

Job Purpose

To deliver an exceptional luxury shopping experience that reflects OMEGA’s heritage, precision, innovation, and craftsmanship. The Sales Associate is responsible for achieving individual and boutique sales targets, developing long‑term client relationships, and maintaining OMEGA’s image through world‑class service, product expertise, and professional brand representation.

• Achieve individual sales targets and contribute to boutique sales objectives.
• Deliver exceptional luxury customer service throughout the client journey.
• Utilize storytelling techniques to communicate OMEGA’s heritage, innovations, collections, and product craftsmanship.
• Identify sales opportunities and maximize conversion through effective selling techniques.
• Promote product categories, collections, and strategic business priorities.
• Support achievement of boutique KPIs including Conversion Rate, ATV, and UPT.

• Develop and maintain long‑term relationships with existing and prospective clients.
• Build and manage an active client portfolio.
• Conduct timely follow‑ups on inquiries, quotations, reservations, and after‑sales requests.
• Maintain accurate and complete client records within CRM systems.
• Participate in clienteling activities, customer events, and loyalty initiatives.
• Generate repeat business through proactive relationship management.

• Act as a professional ambassador of OMEGA at all times.
• Demonstrate strong knowledge of OMEGA products, heritage, innovations, and brand values.
• Maintain impeccable grooming and personal presentation according to brand standards.
• Support product launches, boutique events, and marketing activations.
• Protect confidential client and business information.

• Ensure proper handling, presentation, and security of all merchandise.
• Support stock replenishment, transfers, and inventory activities.
• Handle sales transactions accurately using boutique systems and procedures.
• Follow all operational, security, and cash‑handling procedures.
• Report discrepancies, damages, operational concerns, or client feedback promptly.

• Support implementation of OMEGA visual merchandising guidelines.
• Ensure displays, showcases, and product presentation remain flawless.
• Maintain boutique cleanliness, organization, and readiness at all times.
• Contribute to creating a welcoming luxury boutique atmosphere.

• Collaborate effectively with colleagues to support boutique objectives.
• Participate in daily briefings, training programs, and sales meetings.
• Share feedback, client insights, and improvement opportunities.
• Continuously develop product knowledge and luxury retail skills.

• Individual Sales Achievement (%)
• Sales Contribution to Boutique Target
• Conversion Rate
• Average Transaction Value (ATV)
• Units Per Transaction (UPT)

• New Client Acquisition
• CRM Data Accuracy
• Client Data Capture Rate
• Client Follow‑Up Completion Rate
• Repeat Client Rate

• Customer Satisfaction Score
• Mystery Shopper Results
• Service Quality Compliance
• Client Feedback Quality

• Inventory Accuracy Support
• Boutique Standards Compliance
• Attendance & Punctuality
• Transaction Accuracy

• Manage customer interactions and sales opportunities within approved boutique procedures.
• Recommend products and solutions based on client needs.
• Resolve routine customer inquiries and service requests.
• Escalate pricing exceptions, complaints, and special requests to management.
• No authority to approve discounts, special pricing, or policy exceptions.

• High School Diploma or Bachelor's Degree preferred.
• Minimum 2 years of experience in luxury retail, premium retail, watches, jewelry, fashion, or hospitality.
• Strong communication and interpersonal skills.
• Passion for luxury retail and customer experience.
• Ability to build and maintain long‑term client relationships.
• Fluent in English;
  Arabic preferred.

• Client Focus
• Luxury Hospitality
• Relationship Building
• Service Orientation

• Luxury Selling Techniques
• Clienteling
• CRM Management
• Business Awareness
• Product Presentation

• Professionalism
• Communication Skills
• Teamwork
• Attention to Detail
• Accountability

• Boutique Manager
• Assistant Boutique Manager
• Boutique Team
• Brand Manager
• Operations Team

• Clients
• VIP Customers
• Mall Management (when required)
• Event Partners

• Achieving ambitious sales targets in a competitive luxury retail environment.
• Building long‑term relationships with high‑value clients.
• Maintaining luxury service standards during peak business periods.
• Balancing sales performance with exceptional customer experience.
• Keeping client portfolios active and engaged.