Saudi Arabia Style Advisor

JOB CONTENT

The Style Advisors transform the store visit into a memorable luxury shopping experience. As Brand Ambassadors, they engage customers in the discovery of Zegna heritage through stories, creating an atmosphere of passion and enthusiasm for the Zegna collections. They build lasting relationships with each customer, beginning with a warm welcome, refined rituals of the selling ceremony, and the highest level of service.

As trusted advisors of fashion and style, the Style Advisors offer customers sophistication and service, safeguarding the growth and longevity of the brand.

• Manage Customer Relationships and Customer Service during and after the sale
• Develop a deep knowledge of the Zegna collections to advise customers on styling and "total looks"
• Contribute to store visual & image
• Maximize sales through retail operational excellence

• Provide memorable luxury in‑store customer service experience by following the Zegna Selling Flow and acting in accordance with the Zegna Mindset.
• Demonstrate an entrepreneurial mindset in developing the business.
• Consistently and effectively network to attract new customers and develop a customer database.
• Consult with customers to discover their needs through exploring preferences and occasions.
• Anticipate customers’ expressed and unexpressed needs and respond appropriately to exceed expectations.
• Create opportunities for customers to experience multiple Zegna brands, products and "total looks" through personalized mix and match options.
• Promote Zegna Su Misura (Made‑to‑Measure) service as part of the selling repertoire where appropriate.
• Utilize company‑provided technology (iPod/iPad) to offer a complete and integrated luxury experience.
• Leverage "Zegna Stories" to support and enhance the selling ceremony.
• Collate useful and accurate customer data in accordance with Zegna CRM procedures and guidelines.
• Cultivate future customer connections with Zegna (e.g., CRM after‑sales activities including Thank You notes and follow‑up phone calls).
• Utilize CRM software as the primary tool for after‑sales communication.
• Takes ownership of resolving customer issues or complaints with empathy, adhering to Zegna customer service policies such as alteration, damage and repair, global return policies, etc.

• Develop progressively in‑depth knowledge of Zegna products, craftsmanship, fabrics, made‑to‑measure and style evolution, translating such knowledge into customer benefits.
• Advise customers on styling of "total looks" by providing dressing and fashion advice regarding color coordination, textures, patterns, silhouette, proportions and functionality of garments.
• Solicit customer feedback on products and collections and provide ideas and inputs back to the Store Manager.
• Keep up to date on store stock situation, adjust selling techniques and sales pitch to maximize sell‑through.
• Perform customer garment‑fitting and alteration measurements for ready‑to‑wear to help customers achieve "perfect fit".
• Understand the required standards and skills of Su Misura service and, when required, take on the role of in‑store Su Misura specialist if assigned by the Store Manager.

• Demonstrate consistently high standards of personal grooming in accordance with Zegna uniform and grooming standards and guidelines.
• Follow Zegna product and gift packaging standards and guidelines to ensure luxury and quality image.
• Maintain cleanliness and tidiness of the store environment and product displays.
• Ensure in‑store visual merchandising adheres to Zegna Visual Merchandising guidelines and propose improvements to the Store Manager or Visual Merchandising referent.
• Support visual merchandising set‑up of store windows and displays; when required, take on the role of in‑store visual merchandising specialist if assigned by the Store Manager.

• Actively communicate customer, product and other store information within the store team to meet customer and business needs.
• When required, support the orientation of new staff through acting as a learning coach or "buddy" if assigned by the Store Manager.
• Train other team members on new…