Assistant Boutique Manager

The Assistant Boutique Manager will manage the boutique team to assist the boutique manager in all areas of daily, monthly, and periodic business operations, learning activities and CRM activities. Ensure operational and audit guidelines are followed and implemented properly in the boutique. Achieve qualitative and quantitative sales targets and ensure a constant great quality of after sales service. Develop client relationships of the boutique and maintain a high level of client experience.

Achieve boutique KPIs defined by the Boutique Manager and Head of Sales. Be an ambassador of Vacheron Constantin in and outside the boutique. Report operationally to the Boutique Manager.

Strong and consistent involvement ensures all compliance and guidelines are followed by the team. Manage product rotation and ensure accurate stock takes as per Richemont processes. Weekly follow up with the Boutique Manager on stock replenishments, active order requests, and after sales services cases. Ensure maintenance of all boutique timepieces when necessary - changing of straps, polishing, servicing. Monitor the after sales service, assist the team in handling communication with clients and internal customer service, helping to find proactive solutions.

Compliance with procedures, legal, fiscal and customs regulations. Cash registry controls. Proactively suggest modifications to the commission scheme if needed to ensure maximum retail staff retention.

Meet and overachieve the VC boutique monthly targets in accordance with brand retail strategy. Achieve boutique KPIs defined by the Boutique Manager monthly. Build an anti fragile strategy with the Boutique Manager.

Ensure an excellent boutique experience and environment. Ensure high quality service from client welcoming, handling and servicing. Assist the Boutique Manager in the implementation of visual merchandising concepts, CRM activities and more. Ensure optimal service to clients to exceed in client experience in and outside the boutique and to develop the client interest in Vacheron Constantin products through CRM follow up and after sales qualitative service.

Ensure proactivity of all sales associates. Actively participate in the monitoring of the staff appearances and behaviour in line with company policy and boutique guidelines (uniform, makeup, language, hair, accessories, etc.). Assist actively the Boutique Manager in the team development. Integrate and ensure training on the field of any new team member. Assist the Boutique Manager in the coaching of the team individually and weekly.

Distribute tasks within the retail team for a smooth boutique operation. Organise with the Boutique Manager schedules to ensure equality of staff in terms of working hours and opportunities. Conduct role plays with the team weekly and provide constructive feedback daily to help track their performance in the Maison.

Involved in the reporting of sales daily, monthly in accordance with the Boutique Manager. Actively involved in the definition of the action plans. Submit the monthly action plan to the Boutique Manager, confirmed sales, BTQ activations, micro events such as lunch and dinners with the clients, proposals for BTQ improvements, VM client experience.

Ensure service excellence within the boutique and team. Ensure relationship building with customers and lead by example. Ensure attention to existing and new recruitment of VIP customers and prospect database for boutique sales and marketing activities. Individually handle client complaints with care.

Minimum of 5 years of related experience in retail. Previous experience in luxury preferred. Strong background in developing and managing customer acquisition, engagement, and retention strategies. Previous experience and strong involvement in BTQ operations. Autonomous and pro active with a get it done, results driven attitude. Proactive decision making and assertive. Entrepreneurial minded, mental agility, broad scanner, critical thinker, with the ability to innovate and drive change, and to work independently to achieve goals.

Impeccable written and oral communication skills. Highly organised, proactive, resourceful, and motivated, with a positive and resilient attitude. Ability to travel internationally when required. Have an existing high VIC/VVIC client network in the GCC. Excellence, audacity, and elegance are part of your DNA. Excellent knowledge of the luxury retail market, including luxury fashion, watchmaking and jewellery brands, general knowledge, market trends, and latest news in town and in the world.

Exceptional sales skills and expertise in client relationship development. Can handle multiple demands and prioritise without losing attention to detail. Proficiency in English & Arabic.