Sales Associate

Job Purpose:

The Sales Associate is responsible for delivering exceptional customer experience at Al Ahli Club stores by providing excellent service, promoting club merchandise, and maintaining store standards. The role plays a key part in representing the club’s values, enhancing the fan shopping experience, and contributing to store sales performance.

• Greet and assist customers in a professional, friendly, and engaging manner.
• Understand customer needs and recommend suitable products, upselling and cross-selling where appropriate.
• Achieve individual and store sales targets, contributing to overall commercial performance.

• Process sales transactions accurately through the POS system.
• Assist in receiving, unpacking, and displaying new merchandise.
• Maintain stock levels on the sales floor, ensuring availability and presentation standards.
• Support inventory counts and stock management processes.

• Ensure products are displayed according to club and brand guidelines.
• Maintain store cleanliness, tidiness, and overall presentation.
• Ensure promotional materials and signage are up to date.

• Act as an ambassador for Al Ahli Club, reflecting professionalism and passion for the brand.
• Engage with fans and customers to enhance their shopping experience and connection with the club.
• Provide accurate information on products, promotions, and club initiatives.

• Work closely with fellow associates and the store management team to ensure smooth daily operations.
• Support colleagues during busy periods to meet customer demand.
• Share feedback and ideas to improve store performance and customer satisfaction.

• High school diploma or equivalent required.
• Diploma or degree in Business, Marketing, Retail, or related field is an advantage.
• 1–4 years of retail or customer service experience preferred.
• Experience in sports retail, apparel, or FMCG is an advantage.
• Demonstrated ability to deliver excellent customer service.

• Basic knowledge of POS systems and cash handling.
• Familiarity with inventory management and visual merchandising practices.
• KPI Knowledge is an Advantage.
• Strong customer service and interpersonal skills.
• Positive attitude, enthusiasm, and passion for sports and the club.
• Team-oriented with good communication skills.
• Ability to work under pressure during peak sales periods.
• Fluent in Arabic & English.