Saudi Arabia Senior Style Advisor

JOB CONTENTMain Responsibilities

• Manage Customer Relationships and Customer Service during and after the sale
• Develop a deep knowledge of the Zegna collections to advise customers on styling and “total looks”
• Contribute to store Visual & Image
• Maximize sales through retail operational excellence

• Provide memorable luxury in-store customer service experience by following the Zegna Selling Flow and acting in accordance with the Zegna Mindset.
• Demonstrates entrepreneurial mindset in developing the business.
• Consistently and effectively networks to attract new customers and develop a customer database.
• Consults with customers to discover their needs through exploring customer preferences and occasions for which the customers are shopping.
• Anticipates customers’ expressed and unexpressed needs and wants and responds appropriately to exceed customer expectations
• Creates opportunities for customers to experience multiple Zegna brands, products and “total looks” through demonstrating relevant yet personalized mix and match options.
• Promote Zegna Su Misura (Made-to-Measure) service as part of the selling repertoire where appropriate to meet the customer’s current and/or future needs.
• Utilize company provided (iPod/iPad) technology to offer a complete and integrated luxury experience.
• Leverage “Zegna Stories” to support and enhance the selling ceremony.
• Collates useful and accurate customer data and information in accordance with Zegna CRM procedures and guidelines.
• Cultivates future customer connections with Zegna (e.g. CRM after sales activities including Thank You notes and Follow-up phone calls).
• Utilizes CRM software as the primary tool for after sales communication
• Takes ownership of resolving customer issues or complaints with empathy, while adhering to Zegna customer service policies such as alteration, damage and repair, global return policies etc.

• Develop progressively in-depth knowledge of Zegna products, craftsmanship, fabric, made-to-measure and style evolution whilst translating such knowledge into customer benefits.
• Advise customers on styling of “total looks” by providing dressing and fashion advice as regards color coordination, textures, patterns, silhouette, proportions, and functionality of garments.
• Solicit customer feedback on products and collections and feedback ideas and inputs back to the Store Manager.
• Keep up-to-date on store stock situation, adjust selling techniques and sales pitch to maximize sell-through.
• Perform customer garment-fitting and alteration measurements for ready-to-wear to help customers achieve “perfect fit”.
• Understands the required standards and skills of Su Misura service and when required take on the role of in-store Su Misura specialist if assigned by the Store Manager.

• Demonstrates consistently high standards of personal grooming in accordance to Zegna uniform and grooming standards and guidelines.
• Follows Zegna product and gift packaging standards and guidelines to ensure Zegna luxury and quality image.
• Maintain cleanliness and tidiness of the store environment and product displays.
• Ensure in-store visual merchandising adheres to Zegna Visual Merchandising guidelines and propose improvements to the Store Manager or Visual Merchandising referent.
• Support Visual Merchandising set-up of store windows and displays; when required take on the role of in-store Visual Merchandising specialist if assigned by the Store Manager.

• Actively communicate customer, product and other store information within the store team to ensure customer and business needs are met.
• When required support the orientation of new staff through acting as learning coach or “buddy” if assigned by the Store Manager.
• Train other team members on new products as assigned by the Store Manager.
• Maintain good teamwork to enhance the overall team moral to create an enthusiastic sales force environment.

• Measure own performance using Zegna customer service and sales KPIs such as cross-selling ratio, conversion rate, average sales bill
• Work with the store team to execute action plans…