Senior Manager - Retail, Max KSA

Responsibilities

• Responsible for Territory/Regional sales targets, gross and net profit.
• Plan and implement regional initiatives to drive sales, by use of shukran data, monitoring and increasing ATV, UPT and conversions and executing focused trade marketing activities in stores.
• Plan and implement multi-channel concept retail strategy in the region/territory.
• Increase ecommerce channel business contribution in the region/territory.
• Monitor and drive productivity through optimizing returns per square feet & sales per employee benchmarks. Monitor productivity targets and use retail benchmark to maximize return.
• Regularly gathers market and competitor information about the products, prices, locations, offers and promotion. Share the information with concept and regional teams to assist in improving concept offering.
• Ensure concept standards, guidelines are implemented in stores and meet audit and concept requirements.
• Organize the design, modification, refurbishment or closure of stores in accordance with the Concept development plans and standards.

• Responsible for category management in the territory/region.
• Ensure the right product mix per store in the region/territory. Use store business intelligence report.
• Understanding of pricing, promotions and manage markdowns / discounting for the territory / region and take necessary actions to deliver targets.
• Know the trends in the market and provide regular update to concept buying team.
• Ensure newness in the store – target 50% fresh inventory in every store
• Replenishment of product – make initial allocation, min max, reduce store return by 50%
• Manages and builds on the assortment (product mix) in the store.
• Regularly connects with the concept planning teams to manage allocations as per business requirements
• Manages and ensures 100% stock availability across all stores

• Ensure store manager and staff in store are trained to provide excellent customer experience. Monitor and make sure that the staff are delivering promised customer experience.
• Plans and manages to deliver excellent customer service from entrance to checkout.
• Builds a culture where Store managers emotionally serve and personally engage with high spending customers in every store as per the concept or territory guidelines.
• Manages and increases the Shukran enrollment & conversions. Target top 30% top Shukran customers
• Ensure stores layout and merchandize meet concept standards and provide right customer experience.
• Monitor NPS & MSN scores and have plans to improvise and meet concept benchmarks.

• Embed the value behaviors and build a strong culture of trust and engagement in the region/territory.
• Responsible to coach and support Area Managers/Store manages to perform and grow in the organization.
• Engage and motivate the team in stores across the region/territory, conduct townhalls & listen to feedback.
• Drive and implement the group, concept, regional/territory engagement activities in stores.
• Participate in store engagement events.
• Ensure fair and transparent performance and talent review process in implemented.
• Proactive engage and retain high potential talent. Implement recognition and reward programs.
• Reduce attrition and build succession to grow talent from within. Responsible to develop successors
• Plan and implement localization agenda as per local regulations.
• Responsible for manning, productivity targets. Look for continuous improvements.

• Plan and implementation the VM and marketing guidelines as per concept requirements.
• Regularly look for opportunities to improve, innovate and optimize store operations.
• Meet safety and security requirements as per local legislations and company standards.
• Comply with local regulations and meet business standards.
• Ensure smooth store, business operations in the region. Work closely with regional teams

• Minimum Gradate Good retail experience managing team, geography and online.
• Arabic – able to communicate (KSA/Oman) English
  - Advance high (Read, write, and speak)
• Minimum 5 years of regional management experience and 3 years of Store operations experience.