Regional Head- Retail Operations

Objective

This position is responsible for leading and optimizing the retail store operations across assigned territories This role ensures the effective execution of operational strategies to drive sales maximize profitability enhance customer experience and uphold brand standards across all stores in the region

Sales and profitability nbsp Achieve quantitative measures of performance in the following areas nbsp Units per transaction Average transaction value sales per month sales per square feet sales turnover shrinkage control increase in conversion percentage

Set store sales target to maximize the sales and profitability

Guide Area Managers and Stores Managers to maximize productivity in stores through effective utilization of the available resources

Effective management of the operational costs reduction in operational costs by automation

Adhere and enforce Company SOP Policies and procedures loss prevention audit guidelines in all the stores Also monitor the measures to ensure compliance by all the employees

Oversea the implementation and execution of the Visual Merchandising guidelines are followed at all the stores at all times

Recruit and train the staff on sales techniques customer service teamwork and other etiquettes as per the company and brand requirements

Evaluate the performance of the employees annually and promote open lines of communication through coaching and motivation

Interpret and make decision on operations and visual standards based on store and client s needs nbsp Employee development nbsp nbsp nbsp Identify store training and development needs in conjunction with the Brand General Manager and training department

Formulate a succession plan in conjunction with the Brand General Manager Set KPI s and KRA s for direct subordinates and conduct performance appraisal and feedback

Involve in the selection and recruitment of the operational staff when required

Ensure technical and behavioral proficiency of staff through appropriate Learning and Development initiatives

Communication nbsp nbsp Conduct regional sales and operations meetings on regular basis

Provide frequent feedback to the Area Managers and Store Managers on their performances in relation to company s performance

Ensure brand participation in loyalty program Club Apparel Weekly meeting with GM and Sr Management to discuss business plan V s Achievements and improvement areas

Stock Managementnbsp Monitor store inventory in consultation with Brand General Manager and Brand Managers Promote a proactive relationship between GM Area Manager Brand Manager Store Manager and the Buyers Planners thereby maximizing sales

Monitor slow-moving and outdated stock in consultation with Brand Managers Ensure stock security measures are effectively managed by Store Managers Store design and projects Managementnbsp nbsp nbsp Involve in the design and layout process of the new store projects

Design a New Store Schedule prior to commencement of design process

Provide guidance to concept Architect during the design and implementation process

Conduct regular Project update meetings with the Projects team Provide guidance and support to territory during set-up and merchandising phase

Miscellaneous

Ensure enhanced brand visibility and provide inputs for marketing and brand awareness

Handling legal responsibilities related to store management store opening planning

strong 10- 12 years of progressive experience in retail operations with at least 5 years in a regional leadership role Proven success in driving store performance operational efficiency and exceeding KP sales targets for stores Strong experience in managing multiple store locations team leadership and cross-functional collaboration Expertise in market analysis site selection and implementing strategies for new store openings and refurbishments