Boutique Manager - Aesop

Aesop is seeking an inspiring and customer-focused Boutique Manager to lead our new boutique in Jeddah.

This is an exciting opportunity for an experienced retail leader who is passionate about delivering exceptional customer experiences, developing high-performing teams, and driving business success within a luxury beauty environment.

If you have a genuine interest in skincare, a strong appreciation for premium customer service, and a proven track record of leading teams to achieve outstanding results, we would love to hear from you.

• Lead the boutique team to achieve and exceed sales targets and key performance indicators.
• Analyze business performance and identify opportunities to enhance sales, productivity, and customer engagement.
• Prepare and present monthly and annual performance reports, including sales, traffic, customer metrics, stock management, and operational insights.
• Ensure seamless day-to-day boutique operations, including inventory management, visual merchandising, replenishment, and administration.
• Maintain the highest standards of presentation and operational excellence in line with Aesop's brand values.

• Create a positive, inclusive, and high-performance culture that reflects Aesop's values.
• Communicate a clear vision and inspire the team to deliver exceptional results.
• Coach and mentor team members, fostering continuous learning and professional growth.
• Support talent development through ongoing feedback, succession planning, and performance management.

• Ensure every customer receives a thoughtful, personalized, and memorable in-store experience.
• Empower the team with extensive product knowledge, skincare expertise, and consultation skills.
• Actively resolve customer concerns with professionalism, empathy, and care.
• Stay informed about new product launches, promotional campaigns, and key retail events.
• Collaborate closely with the Area Manager to identify opportunities for improving product performance and customer engagement.

• Previous experience in a leadership role within a luxury beauty, skincare, cosmetics, or premium retail environment.
• Proven experience managing and developing high-performing teams.
• Strong commercial acumen with the ability to analyze business performance and drive results.
• Passion for delivering exceptional customer experiences and building meaningful customer relationships.
• Outstanding communication, coaching, and leadership skills.
• Fluency in English.