Store Manager - Fashion Retail

Store Manager
- Fashion Retail Job Snapshot Role:
Store Manager
- Fashion Retail

Location:

Jiddah, Makkah, Saudi Arabia Industry: Apparel and Fashion Function:
Store-Branch Management

Experience:

5 years of progressive customer-centric experience Job Type: Full-time

Job Overview The Store Manager - Fashion Retail role in Jiddah, Makkah, Saudi Arabia is responsible for leading daily store operations, delivering a positive customer experience and achieving financial and operational targets. The position combines team leadership, sales performance management, visual merchandising, stock control and employee development while maintaining required store standards and communicating customer and product feedback to relevant stakeholders.

Country:
Saudi Arabia City:
Jiddah, Makkah Industry: Apparel and Fashion Function:
Store-Branch Management Salary:
Not disclosed Gender: No Preference Candidate Nationality:
Not specified Job Type: Full-time

• Lead the store team to achieve sales targets and established store KPIs.
• Maintain store shrinkage below 0.2% of cost of sale.
• Monitor store expenses, budgets and financial objectives.
• Review sales performance and identify areas requiring improvement.
• Conduct regular financial and stock audits.
• Develop action plans based on performance metrics to drive store results.
• Maintain, track and communicate the store performance dashboard.

Oversee day-to-day store activities, including opening and closing procedures, merchandise replenishment and back-store operations.

• Maintain required visual merchandising standards throughout the store.
• Implement and enforce company policies and procedures.
• Maintain employee records covering leave management, passport information, performance and conduct history, and roster management.
• Apply security measures to prevent theft and support the safety of customers and employees.
• Communicate store performance, operational challenges and opportunities to higher management.

Drive the store team toward Club Apparel, NPS and DSES goals while maintaining a customer-focused shopping environment.

• Address customer inquiries and concerns promptly.
• Work with the team to meet customer expectations consistently.
• Maintain an effective working relationship with mall management.
• Coordinate with office and back-end teams regarding store-related activities.
• Relay relevant customer and product feedback to appropriate stakeholders.

Recruit, train and develop a high-performing sales team.

• Conduct regular team meetings to communicate goals and performance expectations.
• Provide constructive feedback and manage employee performance and conduct.
• Identify learning gaps within the team and establish appropriate development activities.
• Deliver training for new employees and ongoing product knowledge sessions.
• Continuously develop the skills of the store team.
• Build a pipeline of employees capable of progressing into future Store Manager positions.

• 5 years of progressive experience in a customer-centric role.
• Strong retail management and leadership experience.
• Proven problem-solving skills.
• Demonstrated success in improving customer engagement.
• Proven ability to achieve and exceed store sales KPI targets.
• Bachelor 's degree in business administration, retail management or a related field is preferred.
• Strong understanding of fashion retail operations and store performance management.