Sales Associate FMCG and FMCG Non-Edible and Personal Care or Grocery

The Non-Food Sales Associate is responsible for providing excellent customer service and ensuring smooth daily operations within their assigned sub-section of the FMCG department including FMCG Non-Edible amp Personal Care or Grocery The role involves assisting customers with product selection managing inventory maintaining product displays and ensuring that the section meets the store s sales and customer service goals

The Non-Food Sales Associate will report to the Department Manager and is responsible for maintaining high standards of service and ensuring customer satisfaction within their respective section

Candidate Profile Responsibilities1 strong Customer Service and Support strong

• Provide exceptional customer service by assisting customers in product selection and answering queries about FMCG Non-Edible amp Personal Care or Grocery products
• Support customers with their purchases offering product recommendations and providing knowledge about product benefits and features
• Resolve customer complaints and concerns in a professional and timely manner to ensure customer satisfaction
• Help customers navigate the section and locate products ensuring they have a positive shopping experience

2 strong Product Knowledge and Expertise strong

• Develop and maintain a strong knowledge of products within the assigned sub-section FMCG Non-Edible amp Personal Care or Grocery including benefits usage and key features
• Stay informed about new products promotions and seasonal changes to provide accurate up-to-date information to customers
• Offer expert advice on product selection usage and compatibility ensuring customer needs are met efficiently

3 strong Product Display and Merchandising strong

• Ensure that products are displayed in an attractive accessible and well-organized manner in line with company merchandising guidelines
• Maintain product displays and promotional setups ensuring that they are tidy appealing and reflect current marketing campaigns or seasonal offerings
• Regularly check and restock shelves to maintain product availability and proper stock rotation FIFO First In First Out

4 strong Inventory and Stock Management strong

• Assist in monitoring and managing stock levels within the FMCG Non-Edible amp Personal Care or Grocery sections ensuring products are replenished on time
• Report stock discrepancies low inventory or product damages to the Department Manager or relevant team members
• Help maintain accurate inventory records assist with stock counts and ensure stock levels are optimized to meet customer demand without overstocking

5 strong Sales and Performance Goals strong

• Drive sales in the assigned section by promoting relevant products upselling complementary items and suggesting promotional products to customers
• Assist in achieving sales targets for the section and help meet overall store revenue goals
• Monitor sales trends identify popular products and contribute to product promotions to boost sales performance

6 strong Loss Prevention and Security strong

• Monitor for potential security risks including theft and ensure that products in the FMCG Non-Edible amp Personal Care or Grocery sections are secured
• Follow store protocols to prevent theft damage or loss of merchandise ensuring product safety
• Report any incidents of theft or suspicious activity to the Department Manager or security team promptly

7 strong Compliance and Health amp Safety strong

• Adhere to all health and safety standards ensuring that food safety regulations and hygiene practices are followed particularly for food-related products in the FMCG and Grocery sections
• Maintain cleanliness and organization in the section ensuring the store meets required health and safety standards
• Follow proper handling and storage procedures for products particularly those that require special handling such as cleaning agents non-edible goods and personal care items

8 strong Collaboration and Team Support strong

• Work closely with the Department Manager and other sales associates to ensure smooth store operations and efficient teamwork
• Assist in the training of new staff members within the section sharing product knowledge and best practices for customer service
• Coordinate with other departments to ensure timely product replenishment and alignment with store operations

9 strong Promotions and Marketing strong

• Support store promotions including setting up displays and ensuring that promotional materials are visible and up to date
• Help implement marketing initiatives within the assigned section to attract…