Client Coach

Client Experience Coach

Direct reporting to Care Trainer

SEPHORA KSA JEDDAH At Sephora beauty is about feeling seen valued and empowered individually and collectively It is connecting deeply with others celebrating diversity and inclusivity unlocking your potential and making a difference every day Together we belong to something beautiful

The purpose of Client Experience Coach role is to support Retail Education initiatives across Sephora KSA contributing to the continuous development of retail employees and enhancing the overall client experience The role promotes and embodies the Sephora Attitude both in training and on the shop floor with a strong focus on omni-channel excellence employee career development and capability building It also supports regional category training the Sephorization of Brand BAs and the sharing of Sephora Collection knowledge to strengthen expertise and consistency across the retail network

You will excel and enjoy this role if you are ready to actively handle the following missions

On-boarding training and coaching development at store level

Daily store visit each Coach to cover 100 stores on quarterly basis monthly basis for flagship stores and top 10 KSA stores or when business requires it Follow up for all Retail topics Sephora Attitude My Sephora cross selling Budy skills Love Meter Mystery Shopper etc Support Retail Training on coaching and following up on retail education and projects initiatives Align with Retail Managers Supervisors on priority stores and business needs focus

Assess store teams at least 1 time year or if business requires it Strong focus and follow up on both Ramadan amp Festive amp thematic animation trainings

Follow up on knowledge after training attendance for all Retail trainings Induction Sephora collection Support knowledge and training at store level for all Sephora Collection new launches core products and animations

In charge of delivery On-boarding training and support delivery on other Retail topics

In charge of Brand BA training delivery and training logistics

Follow up and coaching of new joiners in-store and digital Follow up and coaching on Sephora Collection in store training Follow up on Brand BA s training attendance and work with Store Manager to schedule training attendance

On the floor coaching assessment amp feedback for all Retail trainings Support Digital Learning Platform engagement and participation

• At least 2 years experience, working on the shop floor.
• A strong retail understanding, expertise in beauty, passion to deliver outstanding client experience, ability to deliver training and coach retail team.
• Experience in managing and delivering training is a plus.
• Fluent in Arabic and have basic knowledge of English.
• Good communication and presentation skills.
• Able to give and receive feedback.
• It is essential that they have a passion for people with the ability to think creatively and are self-motivated to work independently.
• Fully understand the business needs and adapt to the requirements and work with the different departments of Sephora Middle East HQ, high level of energy, enthusiasm and motivation.
• The candidate needs to live and breathe the Sephora Culture, DNA and Employee Value propositions (EVP).
• They need to have excellent authentic communication, strong confidence, leadership and influencing skills and be energized by working in a fast paced, dynamic environment.