Telesales Supervisor

We are looking for a Telesales Supervisor to lead and manage our telesales team, oversee incoming leads, improve customer engagement, and drive higher conversion rates from leads to qualified opportunities and property visits.

Key Responsibilities:

• Supervise the daily activities and performance of the telesales team.
• Distribute incoming leads among team members and ensure timely customer contact.
• Ensure all customer interactions, follow-ups, and outcomes are accurately recorded and updated in the CRM system.
• Monitor the customer journey from Lead → Contact → Qualified Lead → Visit.
• Ensure timely and consistent follow-up with potential customers.
• Set and monitor daily, weekly, and monthly team targets.
• Track key performance indicators, including call volume, contact rate, qualified leads, scheduled visits, and conversion rates.
• Analyze lost leads and reasons for non-conversion and provide recommendations for improvement.
• Monitor call quality and ensure compliance with approved sales scripts and communication standards.
• Coach and support team members to improve sales techniques, objection handling, and overall performance.
• Coordinate with the Sales Team to ensure qualified leads are properly transferred and property visits are scheduled and followed up.
• Share lead-quality insights and customer feedback with the Marketing Team to support campaign optimization.
• Prepare regular reports on team performance, lead status, and conversion rates.
• Identify performance gaps and provide recommendations to management.
• Drive the team toward achieving telesales targets and improving overall conversion performance.

Requirements:

• Previous experience in Telesales, Call Center Sales, or Inside Sales; real estate experience is preferred.
• Previous experience supervising or leading a telesales team.
• Good knowledge of CRM systems and lead management.
• Strong communication, persuasion, and negotiation skills.
• Strong leadership, coaching, and team-management skills.
• Ability to analyze performance metrics and prepare reports.
• Good knowledge of sales funnels and conversion metrics.
• Proficiency in Microsoft Excel.
• Target-driven with strong follow-up and organizational skills.
• Immediate availability is preferred.