Sales Manager

Title (Sales Manager)
Key Accountabilities:
Financial/Monetary: (Revenue/Cost):

• Achieve assigned monthly and annual hotel/segment revenue targets in line with the approved budget, business plan, and commercial strategy.
• Achieve monthly and annual room night targets while driving profitable business from assigned segments and accounts.
• Monitor team and account production against revenue, room night, ADR, and activity targets and implement corrective action where required.
• Maximize revenue from rooms, groups, meetings, events, and other hotel services through effective selling, cross-selling, and account development.
• Drive new revenue-generating accounts while growing production and market share from existing key accounts.
• Ensure negotiated rates, corporate agreements, and commercial offers follow approved pricing, revenue strategy, and authorization guidelines.

• Develop and maintain strong professional relationships with existing and potential clients through regular daily sales calls & client visits, daily telemarketing & daily follow-ups

• Conduct the assigned number of daily physical sales calls/client visits along with daily telemarketing and ensure each visit is properly planned, recorded, and followed up.

• Identify new business opportunities and strengthen account relationships.

• Understand client requirements and recommend suitable hotel products, services, rates, and solutions to maximize business opportunities and client satisfaction.

• Conduct hotel site inspections and presentations for prospective clients and ensure timely follow-up on inquiries, proposals, contracts, and business opportunities.

• Coordinate with relevant internal departments to ensure all confirmed client requirements are accurately communicated and effectively delivered.

• Handle client feedback and concerns professionally and elevate matters when necessary to maintain strong and long-term business relationships.

• Maintain professional relationships with all segments, corporates, travel agencies, DMCs, event organizers, corporate travel partners, and other relevant business partners.
• Represent the hotel professionally during exhibitions, trade events, networking opportunities, sales blitzes, roadshows, and other external business activities.
• Ensure all external business dealings are conducted in accordance with the hotel's policies, approved commercial terms, and applicable regulations.

• Contribute actively to the achievement of the overall Sales & Marketing Department's revenue, room night, and business development objectives. Coach and support Sales Executives through joint calls, account planning, performance reviews, training, and continuous on-the-job development.
• Take individual ownership and accountability for assigned sales targets, accounts, market segments, and sales activities.
• Conduct and manage daily sales meetings and team briefings after alignment with the HOD
  - Director of Sales (DOS), ensuring priorities, targets, follow-ups, market updates, and action plans are clearly communicated to the team.
• Report directly to and remain fully aligned with the HOD
  - Director of Sales (DOS) on sales strategy, account priorities, pricing direction, team performance, key client matters, and all major commercial activities.
• Participate actively in sales meetings, revenue meetings, training sessions, sales blitzes, performance reviews, and other departmental activities.
• Maintain effective communication and teamwork while regularly sharing relevant market intelligence, competitor information, client feedback, and potential business opportunities with the commercial team.

• Identify and develop new business opportunities through regular prospecting, market research, sales calls, telemarketing, networking, and lead generation.
• Achieve the assigned daily sales calls/client visits and telemarketing targets
  , ensuring proper and timely follow-up on all leads and opportunities.
• Conduct regular Comp-Set surveys and market intelligence
  , monitoring competitor activities, rates, market trends, upcoming events, new projects, and potential business opportunities.
• Maintain accurate and timely daily sales reporting, including sales activities, client visits, telemarketing, leads, follow-ups, and account updates.
• Monitor individual performance against monthly and annual revenue, room night, sales activity, and new…