Director of Loss Prevention Saudi

Marriott International Posted Mar 9 Full time Negotiable

Location:

Delta by Marriott Jeddah Al Salam, One Marriott Drive, Jeddah, Saudi Arabia

Manages security/loss prevention operations on a daily basis. Responsibilities include protection of property assets, employees, guests, and property; accident and fire prevention and response; ensuring safety; maintaining logs, certifications, and documents required by law and SOP; improving guest and employee satisfaction while maximizing financial performance of the department.

• High school diploma or GED; 4 years experience in security/loss prevention or related professional area.
• 2 year degree from an accredited university in Criminal Justice or related major; 2 years experience in security/loss prevention or related professional area.

• Assist in the development and implementation of emergency procedures.
• Conduct investigations of all losses of property assets and refer to proper management for disposition.
• Deploy security staff to effectively monitor and protect property assets.
• Comply with all Corporate Loss Prevention safety and security management guidelines and procedures.
• Conduct periodic patrols of entire property and parking areas.
• Recognize success across areas of responsibility.
• Handle complaints, settle disputes, and resolve grievances and conflicts or negotiate with others.
• Identify and recommend minimization of physical hazards and unsafe work practices.
• Implement action plans to monitor and control risk.
• Maintain required reports and documentation regarding patrols of property and parking areas.
• Provide means for obtaining necessary medical attention in a timely manner.

• Attend pre and post convention and weekly forecast meetings to understand group needs and gather critical information to communicate to Loss Prevention officers.
• Celebrate successes by publicly recognizing the contributions of team members.
• Communicate the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
• Encourage and build mutual trust, respect, and cooperation among team members.
• Identify the developmental needs of others and coach, mentor, or otherwise help others improve their knowledge or skills.
• Provide guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Provide personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
• Serve as a role model to demonstrate appropriate behaviors.
• Solicit employee feedback, utilize an "open door" policy and review employee satisfaction results to identify and address employee problems or concerns.
• Strive to improve service performance.
• Utilize interpersonal and communication skills to lead, influence, and encourage others; advocate sound financial/business decision making; demonstrate honesty/integrity; lead by example.

• Display leadership in guest hospitality, exemplify excellent customer service and create a positive atmosphere for guest relations.
• Empower employees to provide excellent customer service.
• Meet quality standards and customer expectations on a daily basis.
• Incorporate guest safety and satisfaction as a component of departmental meetings with a focus on continuous improvement.

• Assist in minimizing cost of accident claims through aggressive claims management.
• Bring issues to the attention of Human Resources as necessary.
• Complete proper documentation and report all employee accident and general liability incidents to Claims Reporting Service.
• Conduct hourly employee performance appraisals according to Standard Operating Procedures.
• Complete disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
• Administer property policies fairly and consistently.
• Maintain first aid and CPR certifications required for Loss Prevention officers.
• Handle guest problems and complaints.
• Identify the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
• Provide services that are above and beyond for customer satisfaction and retention.

• Analyze information and evaluate results to choose the best solution and solve problems.
• Develop and maintain a working relationship with local law enforcement authorities.
• Inform and/or update the executives, peers and subordinates on relevant information in a timely manner.
• Provide information to supervisors, co workers, and subordinates by telephone, in written form, email, or in person.

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