Delivery Supervisor

We are looking for a Delivery Supervisor with hands‑on experience in managing driver teams and ensuring timely, efficient delivery operations, contributing directly to customer satisfaction in a fast‑paced e‑commerce environment.

• Supervise daily delivery operations and ensure orders are delivered on time and according to service standards.
• Manage driver schedules and assign deliveries based on order volume and delivery zones.
• Track orders from pickup to final delivery and proactively resolve delays or operational issues.
• Coordinate closely with warehouse, customer support, and operations teams to ensure smooth workflows.
• Monitor driver performance, adherence to routes, safety standards, and service quality.
• Handle escalations and urgent delivery issues and take immediate corrective actions.
• Prepare daily and weekly delivery performance reports (on‑time delivery, volume, issues).
• Optimize delivery routes to reduce delivery time and operational costs.
• Ensure compliance with company policies and operational procedures.

• 2–4 years of experience in delivery supervision or logistics operations.
• Previous experience in e‑commerce, last‑mile delivery, or on‑demand services.
• Strong knowledge of local areas and neighborhoods, with the ability to optimize routes accordingly.
• Excellent organizational and time‑management skills.
• Strong communication and leadership abilities.
• Ability to work under pressure and manage peak periods and shifts.
• Familiarity with order tracking systems and delivery reporting tools.
• Fluency in Arabic and English (spoken and written).