Senior Cargo Operations Agent

General Information

#: 234064

Location:

Kingdom Of Saudi Arabia - Jeddah
Job Family:
Cargo & Airport Operations
Closing Date:

We are recruiting for Senior Cargo Operations Agent for Jeddah, Kingdom of Saudi Arabia. The selected candidate will provide Cargo Operations and Customer Service Functions including interaction with customers and GHA for both import and export cargo. It will secure proper operational and customer service support to enable the station to meet cargo targets. The role ensures full compliance at all times with safety and security regulations and procedures as per host state and company requirements, and identifies needs to improve cargo service and operational performance.

• Support the immediate supervisor in developing operational plans and providing quality customer service to surpass revenue targets.
• Liaise with local ground handling agents and the head office cargo department to ensure and enhance a high-quality service provided by QR for both import and export.
• Oversee the GHA routines to ensure smooth operational activities.
• Support import customers with clearance of their cargo.
• Liaise with HQ DoH and/or origin stations for necessary support.
• Plan flights with maximum utilization of flight capacity, control and operation of export & import.
• Coordinate with customers and cargo claims representatives at head office, handling discrepancies at stations and all administrative issues related to the station.
• Disseminate all cargo-related information to update customers regarding customs, governmental and health authorities rules and to head office to comply with regulations and avoid penalties, destruction, etc.
• Send official notifications on cargo arrival information to freight forwarders, agents, or direct customers to ensure the cargo does not stay under airline custody for long periods, avoid damages and maintain space availability at the warehouse.

• Relevant vocational, tertiary or trade qualification with minimum 3 years of relevant experience.
• Understanding of cargo operations/acceptance/office (admin)/warehouse/ramp/cargo procedures for export and import.
• Knowledge in cargo sales will be an added advantage.
• Command of English language.