RORO Operations Manager (Shipping ​/ Port Operations

The RoRo Manager will be responsible for managing and developing SSA Jeddah s RoRo operations and commercial activities. The role covers vessel operations, cargo handling, terminal coordination, customer service, cost control, claims prevention, and business development. The position will act as the main focal point between vessel principals, terminals, port authorities, Customs, cargo owners, transporters, vendors, and internal departments. The role requires strong operational involvement at the port, especially during vessel calls, together with continuous efforts to grow SSA s RoRo automotive, project cargo and related logistics business.

• Plan and supervise all RoRo vessel calls handled by SSA Jeddah.
• Coordinate pre-arrival berthing, cargo operations, sailing and post-departure activities.
• Obtain vessel schedules, cargo forecasts, load lists, discharge lists, stowage plans and operational instructions from principals.
• Conduct pre-operation meetings with terminals, vessels, stevedores, surveyors, transporters and other stakeholders.
• Ensure operational readiness including berth availability, manpower, drivers, equipment, ramps, lighting, permits and technical support.
• Monitor loading and discharge productivity and take immediate action where delays occur.
• Maintain regular communication with the vessel Master, terminal management authorities and principals.
• Prepare accurate operational reports, productivity statements, delay reports and vessel call summaries.

• Monitor the receipt, discharge, storage, segregation, identification, readiness and loading of RoRo cargo.
• Coordinate with the terminal for suitable yard allocation for import, export, transshipment and in-transit cargo.
• Ensure cargo is segregated by vessel destination, customer, cargo type and loading priority wherever possible.
• Maintain proper tracking of vehicles, trucks, trailers, MAFIs, heavy equipment and other RoRo units.
• Monitor cargo that is missing, damaged, shut out, wrongly located or awaiting documentation.
• Coordinate cargo identification, tallying, tagging, stickering, inspection and verification.
• Ensure shut-out units are identified, segregated, repaired where required and prepared for the next vessel.
• Monitor long-staying cargo and support timely evacuation to reduce storage and related charges.
• Arrange technicians, towing units, forklifts, tractors, cranes and other support equipment when required.

• Maintain close working relationships with terminal management, Mawani, Customs, Port Security and other relevant authorities.
• Represent SSA and its principals in operational meetings.
• Escalate poor productivity, missing cargo, incorrect loading, damages, congestion and yard-related issues.
• Follow up on operational permits, access passes, survey approvals, stickering permissions and vendor entry.
• Ensure compliance with port, Customs, terminal safety and security requirements.
• Coordinate special requirements for in-transit exports, re-exports, temporary imports and exceptional cargo.
• Support management in preparing complaints, incident reports and operational improvement proposals.

• Act as the main operational and commercial contact for RoRo principals and customers.
• Provide timely and accurate updates on vessel schedules, cargo status, terminal conditions and operational challenges.
• Attend review meetings with principals, customers, terminals and service providers.
• Understand each principal s operational standards, reporting requirements and commercial expectations.
• Ensure customer complaints and queries are handled promptly and professionally.
• Maintain strong relationships with vehicle traders, manufacturers, dealerships, freight forwarders, project cargo clients, transporters and logistics companies.
• Coordinate with customers on cargo readiness, documentation, Customs clearance, delivery and shipment planning.
• Protect the interests of SSA and its principals while maintaining balanced stakeholder relationships.

• Develop SSA Jeddah s RoRo automotive, machinery and project cargo and related…