Member Education Coordinator

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Posted 2 days ago – be among the first 25 applicants.

MOSERS has been named one of the Best Places to Work in Money Management by Pension & Investment magazine for 2024 & 2025. MOSERS is responsible for managing an over $10 billion portfolio held in trust for the payment of pension benefits to members. We serve over 150,000 members with education and counseling on their defined benefit pension, deferred compensation plan, long‑term disability, and life insurance benefits as well as paying benefits to our members.

MOSERS offers competitive compensation in base pay and benefits.

Base pay is just one part of the total compensation we offer our employees.  to learn more about our valuable benefits package which includes financial support to obtain certifications as well as a tuition reimbursement program.

The individual in this position reports directly to the education supervisor and indirectly to the chief communications officer.

• Processes member enrollments for MOSERS educational seminars. Sets up and maintains the details of seminars in the enrollment program, enrolls members, runs benefit estimates, creates folder labels, certificates, and rosters. Enters attendance information after the seminar.
• Serves as backup to the front desk staff. Duties include scheduling appointments answering phone calls and emails, greeting visitors, and confirming seminar enrollments.
• Prepares member packets for seminars and packs other needed material for seminars and conferences.
• Seeks bids to secure locations for seminars. Negotiates contracts with hotels for meeting rooms. Schedules meeting rooms and sleeping rooms. Confirms reservations the week prior to the event.
• Assists in identifying new seminar locations, makes occasional site visits with occasional overnight stays required annually to ensure facility will meet needs, and submits direct-bill applications.
• Verifies accuracy of invoices for member training expenses/purchases, routes invoices to the manager for payment, and maintains a spreadsheet of seminar expenses.
• Monitors enrollments and makes recommendations for adding additional seminars or canceling seminars.
• Makes arrangements for interpreters, alternative meal options, or other special accommodations members may need.
• Schedules and sends reminders to outside presenters for seminars.
• Monitors inventory of seminar and workshop supplemental materials and orders materials as needed.
• Assists with planning for the biennial human resources conference, by obtaining bids, negotiating facility and food and beverage contracts, organizing, and coordinating the registration process, hotel reservations, and printing of conference materials.
• Assists in budget preparation regarding education events.
• Monitors the GOTO webinar platform for attendance.
• Maintains the training calendar.
• Participates in meetings with section staff and other MOSERS staff to plan communication projects by contributing ideas and providing feedback.
• Stocks appropriate brochures, pamphlets, envelopes, and paper in the benefit services section and reception area.
• Assists with processing miscellaneous forms as needed.
• Maintains regular and reliable attendance.
• Performs other duties as needed or assigned.

• Requires a high school diploma or equivalent.
• Minimum of 2 years of administrative assistant level experience including customer service and event planning.
• Experience with planning conferences and venue contract negotiations strongly preferred.
• Experience with Word, Excel, PowerPoint, and Outlook strongly preferred.
• Ability to learn new software applications.
• Ability to prioritize work and meet deadlines.
• Excellent communications and customer service skills.
• Ability to lift and carry presentation material.
• Ability to maintain confidentiality.
• Ability to demonstrate integrity and a high degree of ethics.
• Ability to demonstrate extensive attention to detail.
• Ability to establish and maintain positive working relationships with MOSERS staff, outside vendors, and other customers.
• Ability to maintain regular…