Admin Support Assistant - Workers

Harry S Truman State Office Building, 301 W. High St., Jefferson City, MO 65101

If you're a detail-oriented, motivated professional who enjoys meaningful work that supports Missouri's workforce, this role may be a perfect fit. As a Workers' Compensation Administrative Support Assistant, you will play a key part in ensuring accurate and timely claim processing while supporting medical providers, management, and technical staff. Every day brings a variety of tasks, making this an ideal position for someone who is versatile, proactive, and thrives in a dynamic environment.

The salary indicated represents a base pay rate. If the individual selected or the position is eligible for a pay differential (e.g., shift, security, or years of service), it will be added to the total compensation in your paycheck. A pay differential does not raise your base pay.

• Serve as primary point of communication with medical providers regarding supplier registration status and required documentation
• Review medical invoices for accurate application of vendor processing requirements
• Monitor and maintain invoice & document queues to support timely and efficient workflow management
• Provide administrative support to management, adjusters, and program staff through coordination, documentation and task follow-through.
• Organize, prepare and maintain claim files to ensure accuracy, accessibility and confidentiality.
• Collaborate with the assigned medical provider network to research, resolve and respond to invoice reconsiderations and appeals

• One year of administrative, clerical, medical billing, or claims-related experience; OR
• Equivalent education and experience demonstrating the required knowledge and skills.

• Strong communication skills for interacting with medical providers, internal staff, and other stakeholders.
• Ability to manage multiple tasks, pivot quickly, and stay organized in a fast-paced environment.
• Skill in reviewing documents for accuracy and completeness.
• Initiative and a self-starter mindset - someone who takes ownership of tasks and follows through.
• Ability to learn and navigate claims systems, databases, and billing processes.
• Strong attention to detail and commitment to accuracy.

Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant.

Successful background check results are required for employment in this position. This may include background checks involving a candidate's name and/or fingerprints and other screenings as needed for the specific position.

Authorization to work in the United States is a prerequisite of employment. The Office of Administration will not sponsor applicants for work visas.

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator.

This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.