Customer Service Representative

This position offers an exciting opportunity for candidates who enjoy developing relationships with customers by identifying ways to meet their financial needs and assist in resolving customer sales and service inquiries that leads to improved satisfaction and sales.

• Provide a consistent legendary experience which includes uncovering customer's needs in a customer‑centric manner and offering solutions of various bank products and services to meet customer's financial needs.
• Accurately and efficiently process customer transactions through account opening and account maintenance of both personal and business accounts.
• Assist branch with achieving goals.
• Refer customers to experts when more complex financial goals and needs are recognized.
• Achieve required levels of outbound phone calls to customers to help grow and retain relationships.
• Participate in ongoing training and development.
• Conduct relationships and activate consistent with established bank policies, procedures and systems, the corporate Code of Conduct, Bank Secrecy Act and all applicable State and Federal laws and regulations.

• Customer service in banking or other similar field preferred or equivalent combination of education, training and experience that demonstrates the required knowledge, skills and abilities.
• Possess good judgement and strong organizational skills.
• Ability to manage multiple responsibilities, prioritize, research and solve problems, attention to detail, and handle confidential information.
• Strong interpersonal relations with the ability to work with customers and employees in a cooperative manner using excellent verbal, listening and communication skills.
• Provide Legendary Service that exceeds expectations at every opportunity.
• Ability and desire to represent Central Bank in the community in a positive and professional manner.

• Entry level

• Full-time

• Other