Operations Support Specialist, Customer Service​/HelpDesk

Operations Support Specialist

Are you ready to advance your career with a respected agricultural lending institution and make a positive impact on Missouri communities? If you're proactive, friendly, detail‑oriented, and passionate about customer service, this opportunity could be a great fit for you!

At FCS Financial, part of the nationwide Farm Credit System, we take pride in our commitment to agriculture and our members. We provide a supportive work environment that encourages both personal and professional growth.

We’re looking for a dedicated service‑oriented professional to provide customer service and operational support to both internal and external Association customers at our Central Office in Jefferson City, Missouri. In this role, you’llual support a wide range of operational processes, assist branch staff, collaborate across teams, and serve as a key point of contact for customer inquiries and digital support needs.

This position is ideal for someone who enjoys variety in their work, values accuracy, and thrives in a customer‑focused environment.

• Starting Salary: $42,500, with consideration for experience.
• Comprehensive Benefits: A highly competitive compensation and benefits package.
• Growth Opportunities: We support your career development and personal growth.

• Experience: A high school diploma and at least two years of related experience, or an equivalent combination of education and experience.
• Skills: Strong organizational abilities, customer service skills, and proficiency with tools such as Word, Excel, and Outlook. Ability to follow established processes, maintain confidentiality, and adapt to a variety of tasks.
• Attitude: A positive, solutions‑focused approach with strong communication and problem‑solving skills.

This position is open until filled.

This position is located at our Central Office in Jefferson City, Missouri.

Hybrid work environment will be considered after the initial training period is complete and based on the candidate's qualifications and needs.

This position is classified as Non‑Exempt under the Fair Labor Standards Act.

Department: Marketplace

Reports To: Team Leader, Operations Support

Supervises: None

• 40% Operations Support and Processing
  • Setting up and processing Branch PCA loan requests utilizing Salesforce, nCino, and Scorecard Underwriting.
  • Calculating lease payments, performing initial application processing, and providing liaison between Association lease resources and Farm Credit Leasing.
  • Administering the Associations Centralized UCC process including new filings, amendments, UCC searches, and monthly reporting.
  • Providing Transformational support on external sites such as iCounty and the Department of Revenue, including establishing credentials and resetting passwords.
  • Performing Military Lending Act searches on the government’s website.
  • Administering Branch PCA Paid in Full Process, including releasing liens and returning paid notes.
• 40% Customer Service
  • Identifying and resolving customer requests for information and action resulting from website inquiries.
  • Providing first‑line technical support for customer digital tools, including the customer portal, online banking, and the mobile app.
  • Providing customer onboarding for new AgDirect accounts by making initial contacts, providing Association information, and identifying potential opportunities.
  • Serving as first point of contact for AgDirect’s credit team.
  • Informing customers by explaining procedures, answering questions, providing information, and recommending potential products and services.
• 10% Account Maintenance
  • Posting receipts and disbursements daily.
  • Monitoring daily, monthly, and year‑end reports to identify and resolve discrepancies.
  • Monitoring Association insurance documentation to ensure procedural requirements are met.
• 5% General Office Duties
  • ционер authorizes invoices for office expenses.
  • Handling internal and external mail.
• 5% Other duties as assigned to meet the needs of the organization.
  • Other duties as assigned to meet the needs of the organization.

(
* Essential Functions for(headers) this position Conde of all items listed under…