Fraud Analyst

Fraud Analyst

The Fraud Analyst is responsible for promptly identifying and monitoring fraudulent activity to safeguard both customer and bank assets. This role involves data collection, analysis, and reporting to support the ongoing detection and understanding of fraud patterns and trends.

• Monitor debit and credit card account activity across 14 markets for potential fraud.
• Conduct outbound and receive inbound calls with customers to verify suspicious transactions (majority of the time).
• Initiate and process dispute documentation for transactions identified as fraudulent.
• Respond to fraud alerts and notifications submitted by the Holding Company Call Center.
• Analyze reports to identify fraud trends and share findings with management.
• Maintain accurate records and case documentation through task logs for phone and email communications.
• Investigate debit and credit cards returned via mail due to invalid addresses to determine if fraud has occurred.
• Serve as a liaison between affiliate bank personnel, processors, and card networks.
• Collaborate with Bank Card departments to ensure customer accounts are complete and accurate.
• Participate in internal meetings to communicate concerns and insights with leadership.
• Ensure adherence to all applicable banking regulations and compliance standards.
• Perform additional duties as assigned.

• High school diploma or equivalent required; college coursework or degree preferred.
• Prior Banking Experience Strongly Preferred
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• Experience in customer service and telephone‑based interactions preferred.
• Ability to quickly learn and navigate multiple banking and processing systems.
• Strong verbal, written, and email communication skills.
• Demonstrated analytical and problem‑solving abilities.
• Excellent time management skills and the ability to multitask effectively.

Location: Jefferson City, Missouri. This position must work on‑site; relocation expenses are not offered.

Salary: $50,000.00 - $55,000.00 per year.

Seniority level: Entry level

Employment type: Full‑time

Job function: Finance and Sales