Senior Accounts Assistant

Senior Accounts Assistant (Customer Service Supervisor)

Taxation Division – Processing Bureau – Cashiering Unit

Department of Revenue

DOR VISION:
To establish an environment that fosters confidence and trust by successfully utilizing technology, employing resources, and meeting customer needs.

The Senior Accounts Assistant will utilize team member’s knowledge of accounting principles and practices to organize, evaluate, and process the financial transactions of the Taxation Division. The Senior Accounts Assistant will maintain the role of a Customer Service Supervisor. Candidates will train and educate new team members while establishing and maintaining effective working relationships, in an effort to provide every customer the best experience every time.

• Review and process financial transactions.
• Establish and maintain ongoing positive working relationships by communicating effectively.
• Train new employees on deposit procedures.
• Assign daily work priorities to team members to ensure deposit deadlines are met.
• Provide technical assistance for unbalanced transactions.
• Update Batch Activity Monitoring System to ensure correct totals and processing of documentation.
• Ensure correction deadlines and deposit estimate are completed in a timely manner.
• Supervise, educate, monitor and obtain feedback from team members to improve processes.
• Schedule and hold monthly ENGAGE meetings with team members.
• Monitor leave balances and review/approve leave events and timesheets for team members in Leave Track.

• Strategic Thinking
• Computer Literacy
• Analytical Skills
• Attention to Detail
• Accounting Skills
• Effective Writing
• Clear Communication
• Self-Direction
• Organizational Skills

• Five or more years of experience in tax preparation, process review, or collection; accounting, auditing, bookkeeping, or closely related work.
• Previous supervisory or team lead experience is preferred.

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator.

This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.

Individual(s) selected for this position may receive a higher rate based on a pay differential (e.g., shift or time-of-service pay).

Please direct any questions about this position to the Missouri Department of Revenue Human Resources office at .

The State of Missouri is an equal opportunity employer.