Banking Center Manager - Avp

This position oversees the general management of the retail sales, service and operations in the Bank’s Banking Centers. This position is responsible for helping customers benefit from the Bank’s products and services while being accountable for customer centric and needs based sales. Duties also include supervising assigned staff and making decisions. Work is performed within the framework of standard operating policies and procedures;

however, independent judgment and discretion is required in performing assigned tasks. Deviations from normal procedures and/or questions are referred to the Branch Operations Officer or the Retail Sales Officer.

include the following. Other duties may be assigned.

Responsible for knowing and understanding the Bank’s products and services to best meet the customer’s needs; responsible for executing the sales standard management practices and implementation of sales promotions, games, and models to ensure branch sales are customer centric and needs based; ensure use and management of Synapsys and Customer Needs Assessments (CNAs); ensure business development calls, CNAs, mailings, outbound calls, coaching, and customer situations are entered into Synapsys.

Responsible for ensuring customers have a positive experience by providing memorable customer service; ensure customer on-boarding and retention process is completed and documented in Synapsys; responsible for the use and management of the Consumer Complaint/Comment process within Synapsys ensuring branch utilization and resolution.

Perform duties associated with the Customer Service Representative position.

Serve as a safe deposit clerk by following all established policies and procedures; perform functions associated with the safe deposit area.

Process CD’s and IRA’s by opening, modifying, and closing certificates; complete all required paperwork and perform data entry; issue receipts; calculate and process disbursements to include principle, interest payable, penalties, and tax with holdings.

Open and close branches according to standard procedures; supervise assigned staff; ensure tellers maintain security of assigned teller drawer and coin vault; exercise dual control procedures; perform administrative duties as assigned by branch manager.

Balance ATM/ITM; prepare and verify currency for ATM/ITM; resolve problems associated with ATM/ITM.

Balance vault cash and Teller cash recycler, maintain logs, and complete bank slips; order and ship currency; buy, sell, verify, and bundle currency; open and close vault; maintain security cameras; responsible for monthly branch audits, including cash and general ledger audits.

Make decisions about a variety of daily transactions and exercise discretionary authority; lead subordinates in daily job tasks; resolve problems and provide troubleshooting; professionally and diplomatically deal with irate or unhappy customers; assign tasks and ensure completion within predetermined deadlines.

Perform job duties associated with the teller position.

Perform job duties associated with a Notary Public certification.

Comply with all banking regulations, policies and procedures.

Maintain education and professional expertise through attendance at job related seminars, conferences, and workshops and involvement in professional, civic, and community groups in leadership positions.

Reviews technical bulletins, newsletters, etc; distributes information to employees.

Directly supervises assigned employees and performs administrative duties associated with staff management (e.g., employee training, delegates work and ensures the completion of same, prepares and…