Patient Service Representative, Onsite Eligibility Enrollment, Capital Region Medical Center, E

Patient Service Representative – Onsite Eligibility Enrollment

Location: Capital Region Medical Center, 1125 Madison St, Jefferson City, MO 65101

Schedule: Monday–Friday, 9:00 a.m. – 5:30 p.m.

Patient Service (Eligibility) Representatives work onsite with our hospital client staff, patients and other team members while interviewing patients to determine program eligibility. They analyze patients’ potential reimbursement, partner with patients to ensure a complete understanding of the benefits application process, and collaborate with team members and the client to meet patients’ and the client’s needs.

• Meet with under‑insured or uninsured patients to explore and identify all possible eligibility program solutions/options
• Obtain and review referrals daily to determine appropriateness for potential interview and eligibility, and begin the application process when possible
• Interview patients; conduct analysis of potential reimbursement and determine eligibility
• Introduce services and set expectations for the process and communication to ensure patient understanding
• Partner with patients to ensure understanding of the process and assist with any questions during the application process
• Obtain and manage all needed forms from patients, and follow up throughout the process
• Identify any additional patient needs and direct them to appropriate agencies for assistance
• Leverage technology and account processing workflows; maintain data integrity with accurate and concise documentation in systems
• Serve as intermediary for client, account reps, and managers while interacting with team members and hospital staff in a productive, cooperative manner
• Provide strong client service and collaboration with the team
• Understand and agree to role‑specific information security access and responsibilities
• Ensure safety and confidentiality of data and systems by adhering to the organization’s information security policies
• Read, understand, and agree to security policies and complete all annual security and compliance training

• 2+ years of customer service experience
• Medicaid experience strongly preferred
• Must be able to work onsite at a hospital facility
• Must be able to work required schedule
• Outstanding communication skills and desire to provide excellent customer service
• A strong concept of patient advocacy and a desire to help someone every day
• A strong work ethic, ability to work independently while making a difference
• Strong computer skills and the ability to multitask while working in a fast‑paced environment
• A positive outlook and eagerness to learn
• Consistent punctuality and attendance
• Healthcare experience and patient contact experience a strong plus

We offer a competitive compensation package that includes generous paid time off, a matching 401(k) program, tuition reimbursement, annual salary reviews, a comprehensive health plan, opportunities for volunteer activities on company time, and development opportunities. The position is bonus eligible in accordance with the company’s plan.

Centauri requires several in‑person and hybrid office workers to be fully vaccinated. New employees in the mentioned categories may need to provide proof of vaccination by their start date. The company is an equal‑opportunity employer and will provide reasonable accommodations for those unable to be vaccinated if it does not constitute an undue hardship.

The Company is an equal‑opportunity employer. We welcome applications from all qualified candidates and will provide reasonable accommodations to those who need them. We are committed to fostering a diverse and inclusive workplace.