Patient Service Rep - Jefferson Clinics; Locations

Patient Service Rep - Jefferson City Clinics (Click For Locations)

Join to apply for the Patient Service Rep - Jefferson City Clinics (Click For Locations) role at University of Missouri Health Care

Shift: Monday – Friday, days – exact hours may vary based on clinic

Department:
Jefferson City based clinics

Compensation:

• Base Pay Range: $15.00 - $23.32 per hour, based on experience
• Choose Between Sign-On Bonus
  -OR
  - Retention Rewards
• Sign-On Bonus: $1,000

Note:

Details will be provided during the HR interview. Policy language is available upon request.

MU Health Care is looking for a dynamic and compassionate individual to join our team as a clerical support specialist. The ideal candidate is a problem-solver with excellent guest relations skills, ready to collaborate with patients, families, and staff to ensure a seamless experience. We seek someone who thrives in a fast‑paced environment, maintains a positive attitude, and is committed to our Culture of Yes to Care, Deliver, Innovate, and Serve.

If you have a knack for organization, a keen eye for detail, and a passion for helping others, this role is perfect for you. Join us and be a part of a team that makes a difference every day!

• Collaborate with patients, families, and/or staff in handling and resolving problems that may occur during the course of visit.
• Communicate any expected delays to patient and ancillary service departments.
• Greet, escort, and answer phone system, handle and/or direct calls to appropriate area, and place calls as requested by supervisor. Use excellent guest relations skills in all interactions with patients, visitors, and staff.
• Maintain the general appearance of the waiting room, reception area, and offices; straighten magazines, chairs, and other light furniture. Maintain working knowledge of all office equipment, fax, copiers, phones, etc.
• Request, prepare and ensure the completeness of the patient medical record and physician orders.
• Understand and subscribes to the Culture of Yes to Care, Deliver, Innovate, and Serve our patients.
• Validate patient demographics, insurance, pre‑certification, prior authorization, referrals; accurately manage copay collections; prepare accurate billing documents utilizing knowledge of ICD‑9, CPT‑4 coding, and managed care plans; obtain signatures; process hold bills.
• Patient check‑in, check‑out, batching, scheduling, bumping, cancelling, and no‑showing appointments; maintain bed control; conduct bedside patient interview; effectively utilize computer applications such as IDX/GE, PCS, Cerner, etc.
• Prepare patients for examinations including taking and recording vital signs, printing medication lists, and other tasks.
• Perform Point of Care (POC) testing on patients, maintain POC equipment and supplies, and maintain equipment/controls.
• May complete unit/department specific duties and expectations as outlined in department documents.

• High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired.
• Six (6) months of experience with frontline customer service and guest relations duties and skills.

• Prior experience in a health care setting, hospital admissions, registration, medical office, and use of medical terminology strongly preferred.

The University of Missouri is an Equal Opportunity Employer.