IT Operations Technician

Overview

IT Operations Technician with Epic Hosting, responsible for monitoring the hosting infrastructure stack and responding swiftly to problems. You will use investigative and troubleshooting skills across a variety of tools to identify and resolve routine and complex network, hardware, virtualization, and presentation problems. You will connect with contacts from healthcare organizations to address impact, communicate issues, and perform system build. For more information about the hosting team, see the company careers page.

• Monitor the hosting infrastructure stack and respond swiftly to issues.
• Identify and resolve routine and complex network, hardware, virtualization, and presentation problems using investigative and troubleshooting skills across a variety of tools.
• Communicate issues and impact to relevant contacts and perform system builds as required.

• Relocation to the Madison, WI area (reimbursed)
• A history of academic and professional success
• Exceptional interpersonal, communication, initiative, and leadership abilities
• Available to work second or third shift hours
• Eligibility to work in the U.S. without sponsorship
• COVID-19 vaccination

• Knowledge of Internet networking protocols and tools like TCP/IP, ping, and trace route
• Knowledge of Linux, especially Ubuntu, Redhat, or CentOS
• CompTIA+, CCNA, Network+, or Linux+ certification
• Knowledge of VMware

• Entry level

• Full-time

• Information Technology

• Computer Networking and Information Technology & Services

EEO:
Epic is an Equal Opportunity Employer. See the non-discrimination statement at