Onsite Technical Support

Job Description:

• Printers manage supplies, provide troubleshooting, & coordinate with technicians.
• Phones assist end users with setup of mobile devices, including MFA, Wi‑Fi, and email along with managing hardware and setup for internal Cisco phones.
• Accounts manage use & upkeep of shared user accounts.
• Factory PCs manage deployment of hardware and setup of various types of software.
• Network assist with adding or modifying network connections & cabling.
• Hardware assist & manage various cabling and peripherals for user workstations.
• Work with multiple teams on IS & IT needs for integration of new devices & machines.
• Provide documentation of issues, solutions, and potential problems.
• Provide ad‑hoc training to IT users on common IT matters and guide them through self‑service tools if required.
• Take care of physical stock management of devices and accessories including CMDB updates.
• Manage logistics by using local logistic providers to ship and move devices across locations.
• Identify and report risks that might downgrade OSS service quality.
• Provide support to end users, IT equipment, and software in meeting rooms and similar user collaboration/common areas as part of desk‑side support.
• Host and support third‑party technicians.
• Regular checks of computer rooms including temperature, air conditioning, cabling and general functionality.
• Follow given OSS governance (participate in meetings, follow escalation path, etc.).
• Follow OSS procedures defined in Runbook, SOPs, knowledge articles.

• Have completed a formal qualification or completed an apprenticeship in the field of information technology.
• At least have 3-4 years of professional experience in IT support.
• Have a proactive and solution‑oriented mindset and have the ability to work independently and self‑driven.