Implementation Specialist - West Coast; Touch Surgery​/Digital, Data Ecosystem

We anticipate the application window for this opening will close on - 30 Oct 2026 Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year.

Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

The Digital, Data, & Ecosystem Business Unit develops and commercializes artificial intelligence (AI), computer vision, video management, and digital education technologies that support surgical care, workflow optimization, and professional training. The Touch Surgery™ ecosystem combines hardware, software, data analytics, and digital learning solutions that help healthcare organizations capture, manage, and learn from procedural content. This position supports customers throughout the Western United States and is a remote field-based position within the territory.

Frequent travel to hospitals and customer sites is required, with travel expected up to 75-100%. Team members regularly work directly with surgeons, operating room staff, hospital information technology teams, and biomedical engineering teams to deploy and support technology solutions in clinical environments.

Execute multiple concurrent implementations of the Touch Surgery™ ecosystem across healthcare organizations. Collaborate with surgeons, nurses, operating room leaders, residents, information technology teams, and biomedical engineering teams to support deployment readiness and adoption. Install, configure, test, and validate hardware and software solutions in hospital environments, including network connectivity and system configuration activities. Deliver customer training, implementation meetings, and go-live support for clinical and operational users.

Troubleshoot technical, workflow, and deployment challenges and coordinate resolution with internal and customer stakeholders. Assess customer environments, identify potential implementation risks, and develop contingency plans to support successful deployments. Partner with sales teams on pre-sales activities, customer evaluations, and implementation planning. Share customer feedback and field insights with product, engineering, and customer success teams to support continuous improvement.

• Bachelor's degree with 2+ years of relevant experience OR advanced degree with 0+ years of relevant experience.
• Ability to travel up to 75-100% within the assigned territory.

• Experience implementing, deploying, supporting, or training users on hardware, software, medical device, or digital technology solutions.
• Experience working directly with customers and cross-functional stakeholders to support technology deployments.
• Experience with medical devices, surgical technologies, video management, or imaging platforms.
• Experience working in operating rooms, procedural environments, or hospital-based clinical settings.
• Experience supporting healthcare information technology, networking, system configuration, or live-streaming technologies.
• Experience delivering customer onboarding, training, adoption, or change management activities.
• Experience presenting, educating, or training customer-facing audiences.
• Experience working independently in a field-based customer-facing role.
• For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

The above statements…