IT Support Analyst

Job Posting

Location:

Jefferson City, MO

Posting

Start Date:

10/26/26

Required Travel: 0 - 10%

Remote, Onsite or Hybrid?:
Onsite

Backed by more than a century of engineering excellence in thermal management technology, Modine has sharpened its focus as a specialized leader in commercial HVAC and data center solutions into a new era. Throughout this evolution, our dynamic and collaborative culture, driven by our talented people, has propelled us to the forefront of the industry on a new frontier. At Modine, we foster an environment of entrepreneurship and ingenuity, empowering our team to continually drive innovation.

Joining Modine means unlocking meaningful career growth, continuous development, and high-impact opportunities.

The answer is clear: your next opportunity starts here. Transform the future with us.

For more information about Modine, visit  .

We are seeking an IT Support Analyst to join our growing IT team. The IT Support Analyst will provide critical support for a variety of IT systems, applications, and infrastructure. If you are a problem solver with hands‑on technical experience, excellent customer service skills, and the desire to grow within the IT field, we want you on our team.

• Technical Support: Provide support for end-users across hardware, software, network, and system-related issues. Assist in troubleshooting more complex technical problems and elevate appropriately.
• Incident & Problem Management: Take ownership of incidents, ensuring timely resolution. Perform root cause analysis for recurring issues and implement solutions to prevent reoccurrence.
• Hardware and Software Support: Install, configure, maintain, and troubleshoot IT hardware (e.g., laptops, desktops, printers) and software applications. Handle escalations that require advanced configuration or troubleshooting skills.
• Network & Connectivity Support: Assist with network issues, including troubleshooting connectivity problems and supporting VPN, Wi‑Fi, and LAN‑related issues.
• End-User Training & Documentation: Provide training to end-users on new systems and applications, ensuring they have the necessary knowledge to effectively utilize company technology. Contribute to maintaining and improving knowledge base and documentation for end-user self-service.
• IT Project Support: Assist with IT projects, including system upgrades, software deployments, and hardware refreshes. Provide hands‑on support and troubleshooting during the project lifecycle.
• Collaboration with IT Teams: Work closely with other IT teams (e.g., System Administrators, Network Engineers) to escalator and resolve more complex issues and contribute to cross‑functional project initiatives.
• Vendor Management: Work with third‑party vendors to coordinate support services, hardware repairs, and software troubleshooting when necessary.

• Education: Associate’s degree in Information Technology, Computer Science, or related field (Bachelor's degree preferred); relevant certifications such as CompTIA Network+, ITIL Foundation, or Microsoft Certified Solutions Associate (MCSA) are a plus.
• Experience: 2+ years of experience in IT support, preferably in a Service Desk or IT Support role.
• Technical
  
  Skills:
  
  
• Strong experience with troubleshooting hardware (desktops, laptops, printers, etc.) and software (Windows, macOS, Office 365, etc.).
• Familiarity with networking concepts, including TCP/IP, DNS, DHCP, and VPNs.
• Hands‑on experience with operating systems (Windows Server, Linux) and virtualization platforms (VMware, Hyper‑V).
• Knowledge of Active Directory, user account management, and basic server administration.
• Experience with Service Now ITSM.
• Problem‑Solving: Strong analytical skills and ability to…