Unemployment Specialist - JCRCC

Unemployment Specialist

Jefferson City Regional Claims Center

Annual Salary Range: $40,788 – $42,840

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck.

• Secure detailed information to process state and federal unemployment insurance claims.
• Gather/document sufficient information to properly determine the type of unemployment claim.
• Accurately and comprehensively enter data received during phone contacts into the computer system.
• Answer/respond to telephone and written inquiries regarding unemployment insurance.
• Interview claimants to secure information concerning previous wages earned and weeks worked.
• Exercise independent judgment and initiative within the framework of established laws, policies, and procedures.

• 4 years of relevant experience OR a Bachelor’s degree in an applicable field of study.

Lack of post‑secondary education will not be used as the sole basis for denying consideration to any applicant.

• Ability to consistently display strong customer service skills with both internal and external customers.
• Ability to work efficiently, effectively, and accurately.
• Knowledge of interviewing techniques and procedures required in the processing of claims for unemployment insurance received through the claims intake phone system.
• Knowledge of the principles, objectives, and regulations underlying the unemployment insurance program and of the applicable state and federal laws.
• Knowledge of computer and related equipment for data input, retrieval, and word processing.

If you have questions about this position, please contact:
Connie.

Jones.gov