Quality Assurance Specialist – CS

Jefferson City, MO 65109

C&S has an immediate opening for a full-time Quality Assurance Specialist in Jefferson City.

Salary/hours for Quality Assurance Specialist: $19/hr.;
Monday-Friday 8 a.m.

-5 p.m.

• Responsible for evaluating staff members on the quality of work performed as measured against project standards, contractual requirements, and performance measures.
• Assist with the development, design, and recommend strategies or activities intended to improve performance in the Income Maintenance Mail Room
• Assist with the development, analysis and distribution of project reports and performance indicators.
• Regularly assess the knowledge needs of the staff related to processes and policies regarding the client/contract operations and develop plans to meet those requirements.
• Conduct monitoring activities for quality assurance purposes including outgoing mail.
• Assist with monitoring performance and meeting contractual requirements.
• Remain up-to-date on policies and procedures for all operations, assists in developing new procedures, and updates existing procedures when changes occur.
• Assist in the production and update of staff resource materials including quick reference guide, matrices, charts, and workflows.
• Perform staff trainings.
• Perform other duties as may be assigned by management.

• High School diploma or equivalent required.
• Previous Quality Assurance (QA) experience required, preferably involving quality monitoring, performance evaluations, compliance, or process improvement.
• Ability to review work for accuracy, identify errors, and ensure compliance with established standards and procedures.
• Strong attention to detail and the ability to analyze information and identify areas for improvement.
• Ability to read, understand, and follow policies, procedures, and established guidelines.
• Effective written and verbal communication skills, with the ability to communicate clearly and accurately with internal and external contacts.
• Ability to learn new processes, apply job-specific policies and procedures, and complete assignments within established guidelines.
• Additional training or education in quality assurance, business operations, or a related field is preferred.

19.00