Security Alarm Dispatcher

Overview

As a Level 3 iSOC Coordinator, you will take on advanced responsibilities, managing real-time interactions and interventions during critical security events. Building on your expertise from previous levels, you will handle live audio communication with individuals at monitored sites, using two-way systems to prevent security breaches, manage incidents such as trespassing, and de-escalate potential threats. Your ability to think quickly and communicate with authority will be key to resolving incidents in real time.

This role demands a high level of skill in alarm verification, video monitoring, and rapid decision-making, all while maintaining clear and direct communication with customers and emergency personnel. As a Level 3 Coordinator, you will not only respond to alarms but also provide solutions by directly addressing security violations. This position allows for greater responsibility and impact in a fast-paced, technology-driven environment, as you continue to grow within the iSOC team.

• Shift
  
  Hours:
  
  Position requires availability between 4:00pm – 12:30am, based on labor demands.
• Flexible
  
  Schedule:
  
  We offer 8–10 hour shifts which provides more flexible options on the number of days worked per week. (Your work hours will be scheduled between this time range. Could be 8 or 10 hour shifts.)
• Full benefits on Day 1 of employment to support you from the start.
• 3 weeks paid vacation time.
• 10 days paid sick time.
• Uncapped employee referral bonuses.
• Starting Pay Rate: $22.00 Per Hour (not including shift differential).
• Schedule & Availability Requirements:
  Interface Systems operates 24 hours a day, 7 days a week, 365 days a year. This position requires employees to work a schedule that includes weekends and holidays. Candidates must be able to meet these scheduling requirements as part of their regular work schedule.
• Shift Differential:
  • Evening Differential: +$0.50 per hour for hours worked between 5:00pm and 9:00pm.
  • Overnight Differential: +$1.00 per hour for hours worked between 9:01pm and 6:00am.
  • Weekend Differential: +$1.00 per hour for any hours worked on Saturdays or Sundays (12:00am – 11:59pm).
• Monthly Performance Bonus:
  Eligible after 90 days of successful active employment. Earn up to $1,000.00 bonus awards each month.
• Monthly Attendance Bonus:
  Eligible after 90 days of successful active employment. Full time employees can earn up to $250.00 per month, based on attendance eligibility criteria, for up to $3,000.00 per year.
• New iSOC Hire Bonus:
  All newly hired St. Louis iSOC employees will be eligible for a $500 hiring bonus. The bonus will be paid in two installments: $250 after successfully completing 90 days of employment; $250 after successfully completing 6 months of employment.
• Start dates:
  Available:
  Start your training program with our Day 1 Orientation Class which occurs bi-weekly. Next Orientation Classes:
  October 12th, 2026. Please note favorable results on a pre-employment drug screening and background check are required.

• Perform remote security checks/virtual tours of customer locations, carefully observing all areas for potential security vulnerabilities, criminal and/or unusual activities.
• Conduct virtual security escorts to safeguard customers during business opening, closing and/or upon customer request.
• Communicate with customer locations using state-of-the-art two-way audio/video surveillance technology.
• Take appropriate action based on the severity or instruction provided, including customer contact and/or requesting emergency services such as police, fire, or medical services.
• Answer inbound phone calls to assist with resolving, escalating, or supporting security and system-related inquiries from customers, employees, and vendors.
• Maintaining accurate records and documentation with the system of record (automation system).
• Monitor, verify and respond to alarm signals, placing outgoing telephone calls to verify validity of alarm signals.
• Perform video verification of alarms to confirm security breaches or emergency incidents.
• Notify specified individuals via telephone of an alarm or event according to customer-specific instructions.
• Provide critical life safety support by ensuring clear, timely and accurate dispatch and alarm communication to emergency personnel.
• Provide basic alarm support such as arming, disarming, and assisting in resetting alarms/signals.
• Manage live audio interactions in response to alarm events or customer requests, utilizing two-way audio systems to…