Customer Service Representative - PRN

Job Summary

The Customer Service Representative is responsible for handling customer inquiries, resolving issues, and providing a positive service experience across multiple communication channels, including phone, email, chat, and in-person interactions. This role requires strong problem‑solving skills, professionalism, and attention to detail to ensure timely resolution of customer concerns while maintaining high service standards.

• Responds to customer inquiries via phone, email, live chat, and written correspondence, ensuring a courteous and professional interaction.
• Handles inbound calls from both internal and external customers, creating service cases and documenting all interactions accurately.
• Demonstrates empathy and active listening skills to understand customer concerns and provide appropriate resolutions.
• Researches and resolves customer complaints, billing issues, and service‑related concerns in accordance with company policies and procedures.
• Accurately updates and maintains customer records and case notes in the system, ensuring complete documentation of issues and resolutions.
• Works collaboratively with internal departments to escalate and resolve complex issues, ensuring a seamless customer experience.
• Provides appropriate solutions and alternatives within service time frames, following up to ensure issue resolution and customer satisfaction.
• Meets and maintains productivity and service quality standards, ensuring efficiency in handling customer interactions.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

• Associate Degree or coursework in Business, Communications, or a related field preferred
• 1‑2 years of experience in customer service, call center, or administrative support required

• Working knowledge of Google Suite, Service Now or similar ticketing platform, soft phone software, willingness to learn enterprise‑wide (ERP) such as Oracle or similar.
• Strong verbal and written communication skills, ensuring clear and professional interactions.
• Ability to handle high call volumes and multi‑task across different customer service platforms.
• Strong problem‑solving skills with the ability to resolve customer concerns efficiently and effectively.
• Proficiency in customer service software, CRM systems, and Microsoft Office applications.
• Ability to remain calm and professional in high‑stress situations while de‑escalating customer concerns.
• Strong attention to detail in data entry, documentation, and customer interactions.
• Ability to work independently and as part of a collaborative team in a fast‑paced environment.

• Job Identification 133771
• Job Category Administrative Support
• Posting Date 11/05/2025, 02:25 PM
• Job Schedule Full time
• Job Shift Day
• Locations 305 NORTH BELLWOOD ROAD, MORRISTOWN, TN, 37814, US