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Patient & Service Recovery Lead
Job in
Jefferson Hills, Allegheny County, Pennsylvania, USA
Listed on 2026-01-03
Listing for:
Highmark Health
Full Time
position Listed on 2026-01-03
Job specializations:
-
Healthcare
Healthcare Administration, Health Communications
Job Description & How to Apply Below
A national health organization based in Pittsburgh is seeking a Service Excellence Officer to oversee patient complaints and service recovery strategies. The role includes analyzing data from grievances and complaints, facilitating meetings with patients' families, and providing education on service excellence. Candidates should have a Bachelor's Degree and at least one year of relevant experience in a healthcare setting. The position emphasizes customer service skills and collaboration with various stakeholders.
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