Residential Area Manager

Overview

Under the general supervision of the Regional Director of Wisconsin, the Residential Area Manager (RAM) is responsible for offering leadership and guidance for a designated area of residences. The RAM oversees and manages the day-to-day operations of quality residential facilities and programs, ensuring an optimal quality of life for the individuals served.

• Demonstrates adherence to St. Coletta’s Code of Conduct, Franciscan and Business Values at all times.
• Understanding of and adherence to all St. Coletta of WI policies and procedures.
• Ability to maintain strict confidentiality.
• Ability to effectively lead and manage others.
• Possesses a professional level of written/verbal communication skills.
• Possesses a strong understanding of RM training requirements and how to maintain training compliance.
• Familiarity with CARF standards, funding sources, licensing requirements.
• An ability to identify problems, determine solutions, and actively work to resolve issues by focusing on listening and understanding.
• An ability to independently respond and resolve crisis situations.
• Demonstrates an active interest in and can enhance and apply new skills.
• Strong organizational skills and an ability to meet deadlines.
• An understanding of budgetary processes and the skill to maintain approved budgets.
• Ability to guide others in mastering new systems, processes, or programs.
• Ability to establish and expertly manage professional and interpersonal relationships with all members of the organization and external stakeholders.

• Provides leadership and oversight for the day-to-day operations of their assigned homes, ensuring the delivery of high-quality care and home settings.
• Communicates effectively (face-to-face, verbal, written, digital) and works collaboratively with co-workers, stakeholders, and other departments.
• Supports and develops Residential Managers’ and Assistant Residential Managers’ knowledge, skills, and abilities so they may fulfill their current and future job/roles more effectively.
• Identifies employees with an aptitude to grow within the organization and provide them with the resources, goals, and follow up to support a healthy succession plan for the area.
• Leads the hiring process for selecting new staff members and builds a solid direct care staff team capable of handling and adjusting to change as necessary.
• Trains new Leadership, ensuring effective onboarding and successful transition from classroom to in-home on-the-job training.
• Supports Residential Managers with employee relations issues including corrective action, investigations, and re‑training.
• Supports Residential Managers with performance evaluations and employee goal development.
• Audits client funds, medication administration policy adherence, timely MAPs, and other expectations and processes of the Residential Home.
• Performs regular onsite visits of the residential homes to review overall cleanliness and maintenance of the home ensuring it achieves St. Coletta branding standards.
• Reviews incidents and accidents to ensure employees execute high-quality care of the persons served in accordance with their Individual Service Plan (ISP) and take appropriate plan of correction when necessary.
• Ensures services are provided in accordance with CARF standards, funding sources, licensing agency requirements, and organizational policies.
• Reviews documentation, data entry, and written reports in a timely manner, meeting organizational deadlines.
• May serve in direct care depending on the needs of the homes.
• Participates in the on‑call rotation.
• Adheres to St. Coletta policies and procedures.

Supervises Residential Managers working in their assigned group of homes.

Must have a High School Diploma or equivalent, post‑secondary education (degree or certification) in a related field preferred. Demonstrated proficiency of one to three years related work experience or an equivalent combination of training or experience.

Must possess excellent verbal and written communication skills. Ability to read and interpret documents such as…