Account Representative - E-Commerce

Join to apply for the Inside Sales Representative role at Parker Hannifin

Parker HVAC Filtration Division, a part of Parker Hannifin Corporation, is a global leader in clean air solutions. We specialize in the design and manufacture of high-performance air filtration products that improve indoor air quality and protect people, processes, and equipment across a wide range of industries.

Our team is passionate about delivering high-quality air filtration technologies that meet the growing global demand for healthier indoor spaces. From commercial buildings to agricultural operations, data centers, healthcare facilities, and industrial environments, our solutions are trusted by customers worldwide to enhance efficiency and overall air quality.

At Parker HVAC Filtration Division, we foster a collaborative and inclusive culture where every team member plays a critical role in our success. We are committed to developing talent, encouraging professional growth, and creating opportunities to make a lasting positive impact.

Join us and help shape the future of clean air.

Responsible for securing and maintaining distribution of products and maintaining effective agreements. Responsible for maintaining / increasing sales volume and margin with existing and new accounts. Accountable for executing assigned sales goals and sales plans with designated customers and/or within a designated sales territory. Actively supports the Corporation’s Win Strategy.

• Review and respond to all customer inquiries (e.g. delivery, quality, pricing, samples, etc.)
• Assist in drafting Final Agreements, post on intranet site
• Clarify policies and procedures such as Conditions of Sale and pricing structure
• Assist divisions and customers to ensure returns adhere to language in the contract/agreement
• Provide to distributors technical information that appears in Parker catalogs or as advised by engineering, product managers, and/or technical services
• Formulate and enter quotes online and maintain supporting documentation such as cost estimates, customer drawings and specifications, and divisional drawings and specifications
• Obtaining quotes on non-standard products
• Clarification of policies and procedures
• Investigate requests for credit as directed by the Accounts Receivable Dept.
• Work with Group and Division Pricing Managers to get all customer price files updated and sent to appropriate customer contact. Track history of percent increase by division, by customer.
• Establish and track all customer rebate and market funding programs. Post to intranet and send to Division Credit Managers. Communicate accruals/payments to all Division Controllers quarterly. Complete check request forms, track history of rebate payout.
• Post final/signed contracts and Memorandums of Understanding (MOUs) on Parker’s intranet site
• Instruct Product Managers on completion of customer required templates. Review and upload templates in customer's system.
• Review proposals completed by Product Managers on customer's template
• Understand customer's requirements on images and required templates. Upload in customer's system.
• Notify customer of product changes. Work with Product Managers on customer required templates.
• Coordinate with Divisions/Corporate and customers on setting up EDI/primary documents
• Coordinate product promotion selection with customer and Divisions in adherence to market funding agreement/schedule
• Review product promotion content, layout and presentation with Divisions. Work with customer on revisions.
• Work with Group Compliance Officers to ensure Division engineering teams utilize correct compliance language
• Any other similar or associated duties necessary to accomplish job objectives, or as assigned by the immediate supervisor

• Two to four years customer service experience
• College Degree or equivalent experience
• Excellent communication skills both written and verbal
• Microsoft Office suite proficiency especially with Excel and PowerBI
• CRM and data analysis functional knowledge
• Able to travel 10% of time, or as required to attend sales meetings, make division and/or customer visits