Logistics Coordinator

About the Role

How you will contribute

• Handle customer queries, escalations & a large volume of day to day reports through the life cycle of customer orders.
• Build a close working relationship with the Key Account control tower staff, understanding their day to day business requirements and servicing accordingly.
• Ensure a large number of customer & carrier performance reports are completed weekly/monthly and submitted on time and with accurate content.
• Apply scheduling, planning, and coordination activity to support product inbound and outbound operations.
• Communicate effectively with internal teams, customers, and stakeholders.
• Process order setup via the preferred internal system, including but not limited to EDI feeds or manual creation.
• Ensure orders are picked and processed timely to meet KPI requirements and help monitor and ensure proper inventory levels per customer expectations.
• Other duties as assigned.

• Customer service background in logistics or planning with ability to build relationships and handle problem resolution in a timely manner.
• Word, Excel, Outlook knowledge with strong emphasis on Excel (VLOOKUPs, Pivot Tables is a plus) used for tracking and analysis.
• Ability to adapt and work in an ever changing, high-pressure environment.
• Ability to multi-task effectively.

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team, DP World supports more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, and is focused on delivering end-to-end supply chain solutions.

DP World is investing in innovation and disruptive technology to transform the sector and drive more efficient global trade.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential, embracing inclusion and diversity to drive innovation and growth.