Loss Analyst

Job Description Ready to take your career global? Make your mark at one of the biggest names in payments. We’re looking for a Loss Analyst I to join our ever-evolving Merchant Collections Team and help shape the future of global commerce. In this role, you’ll play a critical part in protecting revenue, reducing financial risk and supporting the long-term success of merchants and Global Payments.

By resolving outstanding balances, identifying potential risks and partnering with teams across the business, you’ll help drive stronger financial outcomes while delivering a positive customer experience. This is an opportunity to build your expertise in payments, influence business results and contribute to Global Payments’ mission of enabling commerce through innovative and trusted payment solutions around the world.

• Drive recovery outcomes by managing delinquent merchant accounts, securing payment resolutions and minimizing financial losses that support business performance.
• Influence risk decisions through investigation and analysis of account activity, identifying vulnerabilities and recommending actions that protect Global Payments from future exposure.
• Create positive customer outcomes by educating merchants on balances, fees, chargebacks and payment options, helping them make informed decisions and maintain healthier account standing.
• Strengthen operational excellence by collaborating with cross-functional teams to resolve account issues, improve accuracy and accelerate resolution timelines.
• Contribute to continuous improvement by identifying trends, uncovering root causes of losses and sharing insights that help enhance processes, reduce risk and improve future performance.

• Experience building positive relationships with customers while navigating sensitive financial conversations and delivering professional outcomes.
• Strong problem-solving and analytical skills with the ability to assess account information, identify risks and determine appropriate next steps.
• Ability to manage competing priorities in a fast-paced environment while maintaining accuracy, quality and service standards.
• Effective verbal and written communication skills with the confidence to influence outcomes and explain complex information clearly.
• A proactive, accountable mindset with a commitment to achieving goals, delivering results and continuously developing new skills.
• It's a bonus if you have Experience in collections, accounts receivable, customer service or a call center environment.
• Exposure to payment processing, financial services or merchant account management.
• Knowledge of debt recovery practices, bankruptcy processes or regulatory requirements related to collections.

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

Global payers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

Does this sound like you? Then you sound like a Global payer.

EEOC Statement Global Payments is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran…