Senior Clinical Specialist

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When you join the team as a Senior Clinical Specialist, you will support nurse educators in device training, troubleshooting, and advanced reimbursement support. You will also serve as the primary point of contact between field nurses and the nurse advocates, representing the program on team meetings and reviewing all communication and escalations with the field nurse vendor.

The Senior Clinical Specialist acts as a subject matter expert in device education and product complaint reporting and training. The role supports adherence and persistence captured in LYNK, develops and maintains the reimbursement support tool, and assists other programs in tool development and implementation.

• Become a subject matter expert in device and PQC training programs for program staff
• Provide advanced reimbursement support related to PA denials to improve patient care and outcomes
• Analyze data and provide recommendations for quality improvement initiatives
• Serve as a resource for nurse advocates regarding device troubleshooting
• Provide guidance and leadership on best practices when working with field nurse vendor
• Collaborate with program management to implement and improve adherence through program initiatives
• Keep up to date with product related research and emerging trends in disease state
• Perform other duties as assigned

• Detail oriented
• Professional telephone etiquette
• Self‑awareness of emotions and impact on others
• Basic computer knowledge
• Ability to multitask effectively
• Recognize emotions and their effects
• Self‑worth and capabilities confidence
• Manage disruptive impulses
• Maintain honesty and integrity standards
• Take responsibility for performance
• Adapt and handle change with flexibility
• Innovative and open to new ideas
• Achievement driven
• Align with group or organization goals
• Take initiative and act on opportunities
• Optimistic and persistent despite obstacles
• Service oriented and anticipate needs of others
• Clear and concise communication
• Positive attitude

• Bachelor of Science in Nursing (BSN) degree preferred
• Minimum 5 years of clinical experience
• Experience in training and leadership preferred
• Knowledge of reimbursement protocols, policies, and procedures including Utilization Management Guidelines and PA/Appeal Denials
• Excellent communication and interpersonal skills
• Strong analytical and problem‑solving skills
• Ability to work independently and as part of a team
• Prioritize tasks and manage multiple projects simultaneously
• Proficient in Microsoft Office
• Office‑based position; ability to sit for extended periods
• Vaccination against COVID‑19 strongly encouraged for on‑site employees
• Required to work in Jeffersonville, IN; toll reimbursement after 40 trips per month (valued at $655.20 per year)

• Talk or hear regularly; sit for long periods; use hands to type, handle, feel, and reach
• Type 35 WPM with 97% accuracy
• Flexibility to travel as needed, minimal
• Professional office environment using standard equipment such as computers, phones, photocopiers

• Company‑paid Short‑term Disability (STD)
• Increased 401(k) company match up to 4%
• Medical, Dental, and Vision benefits – Pharma Cord covers 75% of medical premiums for employees
• Concierge Medical Clinic free of cost for enrolled employees
• Wellness discounts up to $260 per year
• Annual HSA employer contribution
• Life and Disability insurance options
• Paid parental leave of absence
• Wellness and Employee Assistance Programs
• PTO, flex days, and paid holidays
• Employee referral and ambassador programs
• Tuition reimbursement up to $5,000 per year

• Competitive starting pay rates
• Yearly merit increases
• Toll reimbursement program valued at $655.20 per year
• Eligible for hybrid schedule (50% in office, 50% remote) after minimum 6 months on‑site and consistent performance
• Multiple shift options between 8 AM and 11 PM Monday – Friday

• Pharma Cord voted Best Places to Work in Kentucky (2019, 2021)
• Commitment to diversity and inclusive workplace
• Opportun…