Data Center Technical Lead

As a
Data Center Lead
, you will spend more than 50% of your time working hands-on alongside Data Center Technicians (IC1 and IC2) to support installations, troubleshooting, and maintenance of servers, networking equipment, and cabling. The remaining time will be dedicated to onsite team management, operational oversight, and administrative duties.

This role requires advanced technical knowledge, strong leadership skills, and the ability to ensure operational excellence while fostering a high-performing team environment.

• Foster an environment of responsibility and empowerment by
  leading by example
  , providing guidance, and promoting a constructive and efficient team atmosphere.
• Ensure
  compliance and quality
  of all data center services, enforcing adherence to client policies, procedures, timelines, and service changes.
• Provide
  technical direction
  and ensure technicians are trained on protocols for setup, deployment, troubleshooting, and post-implementation quality assurance.
• Ensure all data center activities adhere to industry best practices and operational standards
• Perform
  advanced troubleshooting and diagnostics
  on servers and networking equipment; repair hardware components such as hard drives, RAM, motherboards, and cabling.
• Manage
  ticket workflows
  , monitor progress, and ensure timely resolution of issues per the SLA requirements.
• Oversee
  inventory management
  , ensuring accurate pulling, tracking, and updating of inventory systems.
• Lead and participate in
  special projects
  , including equipment moves and racking, ensuring proper execution and safety compliance.
• Act as the
  primary escalation point
  for technical and operational issues, resolving complex problems and coordinating solutions.
• Conduct
  quality assessments
  , provide constructive feedback, and coach technicians to achieve high performance.
• Hold
  daily or weekly safety meetings
  , enforce PPE usage, and ensure adherence to all safety protocols (electrical hazards, lift operation, ladder usage, etc.).
• Manage
  staff scheduling, workload distribution
  , and adjust priorities based on changing operational needs.
• Approve timecards accurately and on time for error-free billing.
• Conduct
  one-on-one meetings
  , annual performance reviews, and apply disciplinary processes when necessary.
• Provide explanations for operational performance results and recommend improvements to enhance efficiency and service quality.
• Screen and schedule
  temporary labor resources
  for short-term projects; collaborate with recruiting to interview and recommend hires for permanent positions.
• Own
  onboarding and training
  for all new hires and manage team morale initiatives.
• Collaborate with other Data Center Leads across regions to share best practices and drive consistency.
• Perform additional tasks as assigned by management to support operational excellence.

• College diploma/degree or
  minimum 2 years of leadership experience
  in a technical environment.
• A
  Real or other federally accepted identification for U.S. travel.
• Complete all deliverables assigned by leadership within established timelines, ensuring accuracy and quality.
• Foster and oversee new projects and procedural improvements that support company growth and operational efficiency.
• Conduct regular meetings with the local client to address upcoming changes, resolve questions, and maintain strong communication.
• Provide on-call support during weekend shifts as required to ensure continuity of operations.
• Create and maintain cross-functional relationships with the client and other vendors to promote collaboration, efficiency, and a positive service environment.
• Strong hands‑on experience with computer hardware diagnostics and repair
  .
• Ability to recommend improvements in operational management systems, processes,…